• Join a talented & supportive team
• Full time fixed term contract until Feb 2022
• LaTrobe St/Work from Home
• $65,000 plus super & generous salary packaging benefits

Be part of a team that supports and empowers people who present with financial and personal disadvantage to address immediate and longer term risks and vulnerability.

About the role

Your responsibilities will include but not limited to:

• Undertake loan fulfilment activities in line with established policies and training, which include issuing contracts, establishing repayment plans, loan drawdown, disbursements, payment set up, loan variations and, where authorised, loan write off.
• Be the client’s ongoing contact, communicate through a variety of channels during their loan journey from initial enquiry through to loan completion, ensuring they have all relevant information regarding the loan application, loans and repayment plans and obligations. In addition, provide assistance where the client is experiencing difficulty repaying a loan by utilising established frameworks.
• Contact suppliers through various channels to confirm payment details and inform them about expecting payments on behalf of the clients from GSANZ.
• Ensure client information is accurate, up-to-date, and recorded in the relevant system, support manager with client and performance reporting. Other administrative tasks as directed.
• Review Currently Not Paying (CNP) loans, ensure follow up action in liaison with Manager/ Team Leader and report on CNP status.
• Complete daily bank reconciliation activities and monitor and maintain data integrity of the relevant database.

About you

To be successful in this position, you will take a client-directed approach; show empathy, develop trust, and assist a person to feel safe in order to provide support that assists the client to achieve financial relief through Good Shepherd programs.

You will also have:

1. Experience with loans processing and supporting clients to understand options and obligations; an ability to respond to all client enquiries and ensure access to support such as interpreters where needed.
2. Demonstrated experience in effective administration processes, bank reconciliation,
3. Can build trust and influence good repayment practices
4. High level organisational and time management skills with a strong attention to detail
5. Knowledge of National Consumer Credit Protection and Privacy Acts, Debt Collection and other relevant guidelines
6. Demonstrated computer literacy skills, can use spreadsheets, databases and word processing applications and review and verify data
7. Ability to work under pressure, plan and prioritise, in a changing environment
8. Willingness to undergo a National Police Check and obtain a VIC Employee Working with Children Check

Please apply as soon as possible, applications are considered as they are received.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

A position description is attached.