• Opportunity to work part time (0.8 FTE, 4 days per week)
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave
• Competitive above-award salary, SCHADS Level 5 - $102,791.52 pro rata  

About the Role

As a Financial Counsellor, you’ll support a broad and diverse range of clients including those affected by family violence, mental health challenges, illness, and other complex life circumstances to navigate financial stress and build long-term financial wellbeing.

Using a trauma-informed and empowerment-based approach, you’ll provide intensive support through in-depth assessments (via phone, video, or face-to-face), case work, advocacy, and tailored financial options. You’ll also play a key role in triaging and referring clients to other services, working collaboratively with internal teams and external agencies to ensure holistic support.

You’ll work closely with the Brimbank team, with the added variety of spending one day each week at the Melton Justice Centre. In this role, you’ll oversee your own caseload and be part of a supportive, team environment.  

This is a contracted role until June 2027.

Key Responsibilities

• Deliver high-quality financial counselling across phone, video, and face-to-face settings.
• Use trauma-informed, culturally sensitive approaches to support clients in achieving financial stability.
• Advocate for clients with financial institutions, service providers, and external dispute resolution agencies.
• Collaborate with internal teams and external services to ensure holistic support.
• Contribute to sector development and systemic advocacy through forums and working groups.  

About you

• Hold a diploma of Financial Counselling
• Have experience supporting individuals in financial distress, ideally within community services or the not-for-profit sector
• You’re confident working independently, yet you value teamwork and actively contribute to a supportive, collaborative culture
• Strong financial counselling, case management and advocacy skills, with the ability to assess and provide tailored financial advice
• Understanding of credit and debt legislation, hardship policies, consumer protection laws and financial rights
• You bring a culturally sensitive approach to your work, with a strong understanding of trauma and/or family violence
• Ability to use case management software, Microsoft Office suite and interpret financial regulations and hardship provision
• Membership, or eligibility for membership, with Financial Counselling Victoria (FCVic/FCA)  

Benefits

• Salary packaging  - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• Hybrid working arrangement with opportunity to WFH1 day a week
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program  

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive. 

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person’s individual decision regarding disclosure will be fully respected.  

How to apply

Please click 'Apply Now' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.  

Applications are considered as they are received. 

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimising any sense of exclusion or discomfort associated with requesting adjustments. Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.