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Client Experience Designer

Good Shepherd Australia New Zealand
  • Join a true values based organisation empowering the lives of women, children & families
  • Enjoy flexibility – Hybrid work from home & our modern offices
  • Full time contract until June 2024
  • $104,926 + super, generous salary packaging benefits (up to $18,000/year tax – free) & gifted leave

The Client Experience (CX) Designer will support the design function to ensure client voice and experience informs program and services using human-centred design and participatory co-design methodologies. The CX Designer will also support the organisation to deliver client engagement activities.

About you

To be successful in this position, you will have:

  • Formal tertiary qualifications in relevant field. Qualification in HCD course/degree will be highly valued.
  • Previous experience working as a CX designer or undertaking equivalent work with a track record of delivering human centred design projects. Working within or consulting to the community sector, a peak body, government department or statutory authority will be highly valued.
  • Strong facilitation and client/community engagement experience across a broad range of projects and approaches.
  • Proven analytical skills, including demonstrated ability to develop evidence-based advice.
  • Project management and relationship management experience providing high-quality project delivery within resource and time constraints; experience consulting to a range of stakeholders across multiple sectors, will be highly regarded.

You will need to provide evidence of full Covid-19 vaccination, or medical exemption.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory reference checks, a current Employment Working with Children Check, National Police Check (International Police Check if resided overseas in the last 10 years) and proof of the right to work in Australia.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd

Our strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring
about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Why work with us

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • We pay above the Award from December each year
  • Salary packaging (which can add up to $18,000 tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Capability Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

To find out more about the role and to review the position description please explore our website: www.goodshep.org.au

How to apply

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