• Full-Time Position.
• Initially a 12-month contract with review to permanent.
• Richmond, VIC based
• This role reports to the General Manager

Fitted for Work, as the first of its kind in Australia, is a unique national not-for-profit service that assists women experiencing disadvantage to get work and keep it. To date Fitted for Work has delivered 45,000 to over 40,000 women.

THIS IS a Senior leadership role responsible for managing the National Client Services team of staff and volunteers to deliver quality and relevant job preparation services to women facing disadvantage and looking for work across Australia.

A senior leadership position at Fitted for Work, The National Client Services Manager (NCSM) has significant influence on the direction and success of services and programs, and carries considerable responsibility in managing the small team, all day to day operations, driving initiatives, meeting targets, generating new opportunities and managing relationships.

We are seeking an experienced and innovative leader to manage the team of 5 Client Services Coordinators, ensuring that the services are of a high standard, meet the needs of clients and achieve the outputs and outcomes desired. This will be an important and demanding role for a dynamic all-rounder with a passion for Women's economic empowerment.

As the most senior client services role reporting to the General Manager (GM), the position will deputise for the GM as required and represent the organisation with Government, Corporates, Trusts and Foundations and other community organisations.

KEY RESULT AREAS:

1. Leading and Supporting Client Service Teams
2. Managing General Operations of Client services
3. Monitoring, Evaluating and Developing Client Services
4. Developing and Maintaining Key Stakeholder Relationships

Further detail on the key result areas required for the role can be found in the attached position description.

About you

• ‘Can-do' attitude. Flexible, proactive, and resilient in an evolving workplace.
• Collaborative, supportive and inclusive. Contributes to a team-based culture, whilst able to work independently with limited supervision.
• Excellent interpersonal skills: ability to build relationships and rapport and accept and implement feedback.
• Innovative. Can identify and implement creative solutions to problems.
• Ethical and accountable: Can maintain professionalism and uphold organisational values.
• High-level attention to detail

Essential Skills and Experience Requirements:

• Proven experience (3+ years) working in a community service delivery environment and demonstrated experience in identifying and developing programs and services to meet the needs of clients
• Demonstrated ability to positively lead and proactively manage staff across geographical locations and from multi-disciplinary backgrounds
• Ability to manage and lead volunteers to ensure they are able to contribute effectively to the organisation and they feel supported to carry out their role
• Demonstrated experience in establishing and achieving the Key Performance Indicators and standards that ensure the provision of quality programs
• Experience in implementing and impact measurement frameworks ensuring a continuous improvement cycle
• Strong track record in representing organisations in a professional and positive manner and ability to establish effective partnerships and communicate professionally with members, the public and external organisations
• Cultural competency, respectfully working with people from diverse backgrounds
• High-level organisational skills, including acute attention to detail and the ability to prioritise workflows to meet competing demands and deadlines.
• High proficiency/competency in use of technology and systems for the role (Microsoft suite, Salesforce CRM, phone, web and video communications)

A position description is attached.