• Part-time, permanent opportunity (25 hours per week)
• High-performing, respected organisation in Sydney CBD
• Flexible hybrid working environment
• Grow your skills with comprehensive training and development

Looking for a career move where you can make a difference?

At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes, and our vision is for all NSW people to have equal and affordable access to energy and water products and services. Joining our team offers a unique career experience in a dynamic and rewarding environment.

About the Role

EWON is seeking a proactive Technology Support Specialist to provide first and second-level technical support to employees and act as the primary point of contact for IT issues and service requests.

Working within the Technology and Data team, you will troubleshoot hardware, software and connectivity issues, administer user access across Microsoft 365 and Azure, and coordinate with managed service providers and vendors to ensure timely resolution.

This part-time role offers a broad mix of hands-on support and continuous improvement, including employee onboarding and offboarding, SharePoint administration, maintaining IT documentation, and supporting automated workflows and emerging AI tools.

Key Accountabilities

• Provide Level 1 and Level 2 support across laptops, desktops, mobile devices, printers, Windows 10/11, Microsoft 365 and common business applications.
• Log, prioritise and resolve service requests and incidents, escalating where required and documenting actions and solutions through to closure.
• Coordinate with managed service providers, technology vendors and warranty providers to meet service levels and minimise disruption to users.
• Manage the technology aspects of employee onboarding and offboarding, including devices, accounts, licences, access permissions and asset records.
• Administer day-to-day access and collaboration tools across Microsoft 365, Azure, Exchange Online, SharePoint, Teams and OneDrive.
• Monitor and maintain Power Automate flows, scheduled scripts and other digital solutions; troubleshoot failures, test and document changes, and support operational handovers.
• Maintain knowledge base articles, IT FAQs and user guides, identify recurring issues and recommend practical improvements or preventive solutions.

Required Skills and Experience

• Qualification in Information Technology, Computer Science or a related discipline, or equivalent experience in an IT support role
• Previous experience providing helpdesk or technical support across hardware, software and Microsoft Windows environments
• Working knowledge of Microsoft 365, SharePoint Online and Microsoft Teams
• Experience using ticketing systems and following incident management and escalation processes
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills, with the ability to explain technical information to non-technical users
• Ability to manage competing priorities and work effectively under pressure
• Demonstrated ability to work independently as well as in a team environment
• ITIL or Microsoft certifications and experience with Azure, Exchange Online, Dynamics, Microsoft Fabric or Power BI are highly regarded.

What we can offer you

• Flexible hybrid working arrangements.
• Additional leave benefits including birthday leave and 12 days annual sick/carer's leave.
• Life and salary continuance insurance.
• Ongoing professional development and career growth.
• An exciting wellbeing program.
• Positive culture and high employee engagement.

Applications

To apply, please click "Apply Now" to visit the recruitment portal on our Careers page. Your application should include:

• a current resume
• a cover letter outlining why you are interested in the role, and how your skills and experience meet the required skills and experience set out above.

Interested but need more information?

To find out more about working at EWON and to view the position description, visit our website: www.ewon.com.au

EWON Equal Opportunity Statement

At EWON we are committed to an inclusive culture and continue to strive for diverse representation that reflects the communities in which we work, and in which our members operate.

We welcome and encourage applications from all gender identities, disabilities, ages, religions, ethnicities and cultures, and particularly encourage First Nations people to apply.

We provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.

A position description is attached.