About You

Are you motivated to make a meaningful impact on the lives of individuals facing complex needs due to workplace or road incidents? Do you have the skills to support people in achieving their goals with empathy and resilience? If you're adaptable, committed, and passionate about helping others navigate mental health challenges, this role could be your next step.

We’re looking for someone with the following attributes:

• The ability to effectively and quickly build rapport with people
• Effective listening skills, an adaptable communication style and a desire to learn more
• Contribute positively within a team and work autonomously 
• Familiar with technical terminology in a clinical setting
• Previous experience in mental health or outreach support (professional, volunteer, lived experience), supporting people with complex needs; ABI / AOD / mental illness / physical disability / dual diagnosis. 
• Qualifications in Mental Health, Social Science or other relevant qualification (or be actively studying) is beneficial

This is a part-time role, with work hours from 9:00 am to 5:00 pm.

What we can offer you

ermha365 is non-profit organisation that is part of The Disability Trust Group with a growth agenda across Australia. As an employee you will be offered:

• Support as needed utilising our 24/7 Employee Assistance Program
• Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
• A supportive team environment that is engaging and inspiring
• Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

About ermha365

This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

ermha365 is committed to the safety, participation and empowerment of all children. Further information here.

Diversity and Inclusion

We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at [email protected] using the subject line: Support Facilitator - Outer Western Greater Melbourne enquiry via EthicalJobs noting your preferred method of communication and contact details and a member of the team will be in touch.

It is a requirement of this position to meet all compliance requirements in relation to NDIS Work Screening, Working With Children’s Check, work rights and possess a current & valid driver’s licence. 

About the Role

As part of our TAC team, you will support participants on WorkCover and TAC throughout their recovery journeys. Our participants may have a mental health condition, Acquired/Traumatic Brain Injury (A/TBI), or disability resulting from a workplace or traffic incident. Your role will be to help them build the skills and confidence to manage daily tasks independently, with a strong focus on empowerment over direct intervention. This role covers the Geelong, Colac and Outer Western Greater Melbourne regions. You’ll need a personal vehicle for some work-related travel (You will be reimbursed for your travel expenses as appropriate).

This role entails:

Community outreach and telehealth support, case management and following established behavioural support plans Regular communication with care teams, linking participants to a wide range of community and clinical services Developing professional relationships with individuals, their families and others stakeholders in the community Managing referrals, performing risk assessments, providing accurate and timely case notes and reports Use of a variety of systems and navigate multiple platforms.

Your application will include the following questions:

• All employees at ermha365 must be able to obtain an NDIS Worker Screening Clearance and a Working With Children's Check. Are you confident you can obtain satisfactory results from these checks?
• Given the nature of the work, as detailed in the advert, do you have any pre-existing injuries or barriers, whether emotional, cognitive or physical, that would impact your ability to do this role? If yes, please provide further details.
• How did you first find out about this position? Please select the option that best describes how you first found out about this position.
• Ermha365 is committed to giving opportunities to Aboriginal & Torres Strait Islander people across Australia. Your response to the following questions will help us to understand how effective we are at this. Are you of Aboriginal or Torres Strait Islander descent?