• Highly regarded national organisation
• Empowering culture with WFH flexibility
• Full-time role offering competitive salary plus salary packaging

Eating Disorders Families Australia (EDFA) is the only national organisation focused solely on families and carers of those living with eating disorders. A not-for-profit organisation supported by a high-calibre Board, EDFA provides support, education, advocacy, and counselling services to families and carers who are supporting someone with an eating disorder. When you join EDFA, you will receive a competitive rate of pay, not-for-profit salary packaging benefits, and the ability to end each day knowing you have made a difference.

As our Marketing & Communications Coordinator, you will play a vital role in amplifying EDFA’s mission and supporting our national community of families and carers. You will help shape how EDFA shows up in the world - creating engaging content, strengthening our digital presence, and supporting campaigns, events, and initiatives that raise awareness, grow connection and drive meaningful impact. Working closely with the National Marketing & Communications Manager, you’ll bring creativity, organisation, and heart to every project you lead.

EDFA is a fully remote organisation, with staff located around Australia. This role can be performed from anywhere nationally, and we offer flexible working arrangements to support work‑life balance.
Applications will be reviewed as they are received, and interviews may be scheduled before the closing date. Early applications are encouraged.

Duties:

Digital & Website Management

• Keep the EDFA website vibrant and engaging by uploading blogs, imagery, videos, and creating new pages.
• Maintain website health and functionality, ensuring SEO best practice and accessibility.
• Manage and organise digital asset libraries, including photography and video content.

Social Media & Community Engagement

• Drive our social media - develop, schedule, and publish social media content across Facebook, Instagram, and LinkedIn.
• Deliver community‑focused messaging that aligns with EDFA’s tone and values.
• Run and optimise social media advertising campaigns to increase reach and engagement.

Marketing & Creative Content

• Support the creation of marketing collateral from concept development to Canva design.
• Map and manage supporter journeys using our CRM, Constant Contact, to nurture deeper engagement.
• Assist with set-up, monitoring, and optimisation of Google Ads.

Continuous Improvement

• Apply strong attention to detail and a mindset for ongoing optimisation across all comms and campaigns.
• Work effectively in a fast‑paced environment with competing deadlines.

Quality & Safety

• Ensure all communications, content, and interactions reflect EDFA’s commitment to safe, high‑quality support for families and carers.
• Follow EDFA’s Code of Conduct, policies and procedures, including privacy, child safety, and ethical communication guidelines.
• Identify and report any risks, issues, or incidents that may impact service quality, organisational reputation, or community safety.
• Contribute to ongoing improvement of communication processes, digital systems, and resources.
• Uphold the National Child Safe Standards in all work, particularly when creating or sharing content involving or relating to young people.
• Maintain a safe and compliant remote working environment.

Team Support

• Work collaboratively with the National Marketing & Communications Manager and the broader EDFA team, including contractors and volunteers, to deliver cohesive, aligned communications.
• Actively participate in team meetings and relevant professional development or training opportunities.
• Provide administrative, coordination, and project support to the National Marketing & Communications Manager as required to ensure smooth delivery of marketing and communications initiatives.

The ideal candidate will possess the following:

Essential

• Minimum five years’ experience in marketing, communications, digital media, or content‑focused roles.
• Tertiary qualification in Marketing, Communications, Digital Media, Public Relations, or a related discipline.
• Strong content creation skills with the ability to write, edit, and tailor messages for different platforms and audiences.
• Proficiency with WordPress or a similar CMS, including confidence updating content, managing assets, and basic formatting.
• Demonstrated experience managing social media channels, including content planning, scheduling, and engagement across Facebook, Instagram, and LinkedIn.
• Capability in designing digital assets using Canva, including strong visual judgment and brand consistency.
• Strong organisational skills, with the ability to manage competing deadlines and work independently in a remote setting.
• Ability to support conferences and events, including assisting with marketing, logistics coordination, communications, promotions, and on‑the‑day support (remote or in‑person depending on location).
• High attention to detail and commitment to accuracy in all written, visual, and digital outputs.
• Strong interpersonal skills, with the ability to collaborate with a remote team, stakeholders, volunteers, and program facilitators.
• Commitment to EDFA’s mission, values, and trauma‑informed communication principles.
• Understanding of confidentiality, privacy and ethical communication, particularly when working with sensitive or lived‑experience content.
• Current Working with Children Check (or willingness to obtain).
• Current Police Check (or willingness to obtain).

Desirable

• Experience working in the not‑for‑profit, health, mental health or carer‑support sectors.
• Lived experience as an eating disorder carer (helpful but not essential).
• Experience with Constant Contact or similar email marketing/CRM platforms, including supporter journey mapping and audience segmentation.
• Skills in video editing, motion graphics, or basic multimedia production.
• Understanding of social media advertising, analytics, and campaign optimisation.
• Experience with Google Ads, including monitoring and optimisation.
• Fundraising campaign experience (highly regarded).
• Knowledge of SEO principles, website performance practices, or basic analytics (e.g. Google Analytics).
• Familiarity with digital asset management systems or structured file organisation.

Next Steps

To submit your application please click 'Apply Now' by the closing date.