About the company

eQuality Support is a growing disability support company servicing the Ballarat and Geelong regions. We have two offices, one in Ballarat and one in Torquay.

We bring together business professionals, health specialists, and disability support workers to empower people with disabilities to live the life they choose.

We’re known for providing individualised support services that achieve exceptional outcomes for clients with high or complex needs. One of our super-strengths is our flexibility and responsiveness to client needs.

About the two Client Service Manager roles

We’re currently seeking two full-time Client Service Managers. One will be based from our Ballarat office, servicing the Ballarat region, and the other will work from the Torquay office, servicing the Geelong region.

The Client Services Manager is a staff-focused role that harnesses people, policy, and procedure to get the best from the region’s workforce, ensuring smooth operations, and quality, person-centred service.

The role manages a small team of direct reports, ensuring their performance and efficiency in coordinating our Disability Support workforce to implement support programs for several clients in Supported Independent Living (SIL) homes spread across the Ballarat and Geelong regions.

With the support of health specialists and business professionals, each role will achieve positive outcomes for clients based on collaborative action. Likewise, they will ensure the appropriate process, policy, and procedure is in place across the company to standardise good practice.

On any given day

• Oversee the quality of service and outcomes delivered by eQuality Support staff.
• Respond and communicate effectively in a timely manner with clients, families, and funding bodies.
• Actively engage and collaborate with business-to-business partners to support client outcomes.
• Embed NDIS practices including Person-Centred Active Support across all eQuality Support sites with consistent and efficient processes in place.
• Ensure all sites remain compliant with all relevant legislation and service agreements.

Your skills and experience

• Proven ability to effectively manage and lead a diverse workforce.
• Excellent written and verbal communication skills.
• Excellent personal organisation, time management, ability to identify and prioritise, and willingness to be flexible.
• Reliability, honesty, and integrity.
• Demonstrated ability to problem-solve, use initiative, and manage crisis situations.

Qualifications required

• A tertiary qualification in a social science or a related discipline, or equivalent experience.
• 3-5 years experience in a similar management role, preferably in disability or residential care.

Required checks and clearances

• NDIS Worker Screening Check.
• Current First Aid & CPR Certificate.
• Current Police Check.
• Current Working with Children’s Check.
• Current Victorian driver’s license.
• Available to participate in ‘out of hours’ activities as required.

Company culture

You’ll be part of a culture that is grounded in strong moral and ethical principles. The values that guide us daily are to act with integrity, treat everyone equally, make a difference everyday, and to work with passion.

With a can-do and can-adapt approach to disability support, which extends to the workforce, you’d be working with people from diverse backgrounds and career experiences.

From passionate support workers, expert nurses, health and community students, and people transitioning from other careers, whatever the ability, background, or experience – we value diversity and see many people thrive at eQuality Support.

Rewards and remuneration

We value your time and skills so in return, we offer:

• Friendly and supportive team.
• Opportunity to work in regional Victoria in a rewarding industry.
• Growing company with a values-based culture and good work/life balance.
• Learning and development opportunities.
• Equal opportunity employer.
• Free counselling through an Employee Assistance Program.

Interested? We’d love to hear from you.

How to apply?

We encourage you to apply as soon as possible. We are assessing all applications as they arrive.

Download and read the Position Description and if you think you’d be a great fit for the role, we would love to hear from you via an application.

We're an inclusive workplace and warmly welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, members of the LGBTQI community, people from diverse cultural and linguistic backgrounds and all intersections between.

Please let us know if you have any needs during the application and recruitment process. Just contact Jacki our HR Business Partner: [email protected] using the subject line: Client Services Managers, Disability x2 - Ballarat & Geelong Region enquiry via EthicalJobs - 0497 365 343.

*Please note, as per the Premier's public health order, Disability Support Workers are required to provide proof of their full COVID-19 vaccination to their employers.