• Part‑time (22.5 hours per week) - 12‑month fixed‑term
• Social & Community Services Award Level 4.4 

Community Information and Support Glen Eira (CIS Glen Eira) is a branch of CISVic, a not‑for‑profit community organisation. CIS Glen Eira provides information, referral, advocacy and support services, including emergency relief, and connects volunteers with local volunteer opportunities.

About the role

The Community Support Team Leader supports the day‑to‑day operations and volunteer‑led service delivery of CIS Glen Eira. This includes services such as emergency relief, counselling, No Interest Loans, casework, energy assistance, education support and Tax Help.

The role also supports the recruitment, training and coordination of volunteers and oversees the Volunteers of Glen Eira program.

Key responsibilities

Service delivery:

• Support the smooth daily operation of services and provide guidance to workers and volunteers
• Maintain the client booking system
• Induct, train and support volunteers and students across service programs
• Attend student liaison meetings and complete required documentation
• Coordinate food purchases and donations for the Emergency Relief program
• Prepare monthly service rosters

Volunteer Resource Service:

• Respond to volunteer enquiries and related correspondence
• Collect, manage and report data using systems including Viktor and Better Impact
• Prepare reports as required
• Liaise with local Volunteer‑Involving Organisations
• Maintain directories and databases of volunteer organisations and roles

Stakeholder engagement:

• Participate in relevant local networks

Internal obligations:

• Contribute to CISVic’s strategic and operational plans
• Attend and actively participate in team and working group meetings

About you

You will bring:

• A relevant welfare‑related qualification and experience in the community sector
• Knowledge of the issues affecting disadvantaged individuals and communities
• Strong communication skills and the ability to engage with diverse people
• Experience in a supervisory or leadership role
• An ethical, self‑motivated and values‑driven approach

Highly desirable:

• Experience working with volunteer teams

Pre‑employment requirements:

• Victorian Police Check
• Working with Children Check 

How to apply

Please submit a cover letter and resume outlining your suitability for the role via the "Apply Now" button.

Please note that interviews may be conducted prior to the closing date, and the position may be filled before applications close.

A position description is attached.