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Financial Navigator

Cancer Council NSW
  • Part-time (3 days a week)
  • 24-month contract

Cancer Council NSW is Australia's leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia's leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you'll know that each day the work you're doing will positively impact people in your life and Australia.

Together, we will work towards our goal of a cancer free future, while at the same time encouraging you to get the most out of your life with a supportive environment anchored in flexibility, physical and mental wellbeing to bring out the best of what makes you uniquely you. CCNSW we're here for meaningful careers that feel good.

About the team

This is a role in the Client Experience team within the Cancer Information & Support Services Division, reporting to the Lead, Legal & Financial Support Services. This team facilitates the provision of financial, legal and practical support services to people affected by cancer experiencing financial hardship, in order to reduce the financial burden associated with a cancer diagnosis and improve the welling of people affected by cancer. These services include:

  1. Financial support in the form of financial grants to assist with everyday expenses, financial counselling, financial planning and small business accounting.
  2. Legal and workplace support with issues arising from a cancer diagnosis, treatment or caring responsibilities.
  3. Practical support such as accommodation and transport services during cancer treatment, and financial assistance to pay for cleaning and gardening services.

About the role:

The Financial Navigator will empower people affected by cancer to make informed financial decisions to alleviate and prevent financial hardship. The Financial Navigator will provide tailored information, guidance and support to patients and carers about managing financial issues that can arise from a cancer diagnosis through to cancer survivorship. Working closely with Financial Counsellors, and legal and practical support coordinators, the Financial Navigator will assess clients and direct them to the suitable financial support service/s, ensuring clients' access appropriate assistance at the right time.

This role is a part-time, 24-month contact. The role is based in our Woolloomooloo head office, however, candidates in NSW who can work efficiently and effectively from one of our regional offices will also be considered. The role will commence immediately based on candidate availability, and therefore applications will be reviewed as they are received. Key responsibilities of the role:

  • Provide information and guidance on clients' rights and options to manage their financial issues, including:
  • Coaching to improve money management skills,
  • Preparing a budget and ongoing budgeting support,
  • Understanding options to manage everyday expenses and debts, and
  • Help to access utility hardship programs and government concessions and payments.
  • Triage incoming referrals for patients and carers seeking tailored financial information and support, including identifying financial issues and determining appropriate internal or external support and/or services required.
  • Conduct eligibility assessments for CCNSW's Financial Support Services and navigate clients to internal and external specialists (internal financial counsellors and external financial planners or small business accountants).
  • Build relationships with key internal and external stakeholders, including healthcare professionals, in order to increase awareness and understanding of CCNSW's information and support services.
  • Be a subject matter expert for financial support, including delivering stakeholder training and community education to increase financial knowledge and understanding of financial options for people affected by cancer.
  • Identify other legal, practical and emotional needs of clients and collaborate with Client Experience and wider Divisional staff to navigate clients to appropriate internal and external support services.

About you


  • Completed or currently studying a Certificate IV in Community Services Work or equivalent or higher qualification (e.g. Diploma of Financial Counselling or Diploma of Community Services), including completion of Financial Literacy Education (CHCSS00077) units:
  • CHCEDU005: Work with clients to identify financial literacy education needs.
  • CHCEDU006: Improve clients' fundamental financial literacy skills.
  • CHCEDU007: Provide group education on consumer credit and debt.
  • Demonstrated understanding of the needs of people experiencing financial hardship and coaching skills to improve financial literacy and management of finances.
  • High level written and oral communication skills and experience communicating with vulnerable clients.
  • Strong interpersonal skills with the ability to establish and maintain effective working relationships with a diverse range of people and professionals.
  • Capacity to take initiative, problem solve and adapt priorities as required.
  • Experience with maintaining accurate records and administrative systems.


  • Basic knowledge of or interest in oncology, cancer services and the needs of persons affected by cancer.
  • 2 years' experience in community services sector supporting clients with financial issues (e.g. as a Financial Capability Worker or Financial Counsellor).
  • Experience with Microsoft Dynamics Engage and Case Management system.

About the benefits

  • Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
  • Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award.
  • A balanced organisational approach to WFH and office
  • Additional performance-based leave available.
  • Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
  • Discounts available for everyday expenses such as private health, retail and fitness

CCNSW is an inclusive place to volunteer and work.  We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work.  As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments to submit your application, please get in touch with us at [email protected], using the subject line: Financial Navigator enquiry via EthicalJobs,

Apply online by visiting our website directly, via the Apply Now link. Please click on the role title and submit your cover letter and resume.

Please note, the health and safety of our people is a priority for us, our employees and volunteers are strongly recommended to be up to date with their COVID vaccination.

How to apply

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