Primary Objective

The primary objectives of this role within CAWLS is;

• To ensure all reception point of contact is efficiently and effectively handled and ensure all clients are welcomed in an appropriate manner.
• To provide quality administration services to support the general office functions and the legal team.
• To assist in creating a bright and safe future for all women and children, helping them to live with dignity and respect, free from all forms of violence and abuse.

Key Duties

• Greeting clients and other visitors in a welcoming and appropriate manner.
• Answering the phone, relaying messages and making appointments for clients.
• Intake procedures including conflict checks of all clients and other parties.
• Data entry in the CLASS system.
• Maintaining email/mail register.
• Maintaining client files and filing of other documents.
• Administration tasks as required to efficiently run the reception area.
• Administrative assistance to other members of staff as required or otherwise as directed by Business Manager.

General

• Undertake training/professional development in consultation with the Business Manager.
• Participate in regular staff and supervision meetings.
• Participate in annual performance appraisal.
• Maintain a teamwork approach at all times.
• Other relevant duties as directed.

Selection Criteria

Essential

• High level of customer service and previous reception and office administration experience including a high level of written and oral communication skills.
• Demonstrated computer literacy and proficiency in the use of a computerised database and other computer software programs including Word, Excel and email.
• Strong commitment to cultural safety when assisting women from diverse cultural backgrounds including Aboriginal women.
• Demonstrated understanding of confidentiality and the ability to be discreet.
• Adopt a client orientated approach including the ability to effectively manage and prioritise workloads and to show initiative in the workplace.
• Demonstrated experience in working both autonomously and in a team environment to contribute to the team’s effectiveness.
• Current NT Driver’s License, NT Ochre Card & Criminal History check (or the ability to obtain).

Desirable

• Previous experience working in a community legal service.
• Knowledge and understanding of the issues women face in seeking access to justice particularly aboriginal women and those whose first language is not English.
• Trauma informed training.
• Manual driver’s license.

All CAWLS staff and volunteers are required to:

• Support and demonstrate CAWLS values and ethics
• Act at all times in accordance with CAWLS Code of Conduct, confidentiality agreement and policies
• Comply with CAWLS Work Health Safety Policies and practices
• Support a child safe organisation, undertake a police check prior to commencement and hold a current NT ochre card at all times

For more information contact Claire Ryan, Administration Coordinator on 8952 4055 or [email protected], using the subject line: Receptionist enquiry via EthicalJobs.

A full position description is available below.