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Intake Administration Officer

Caroline Chisholm Society

The Caroline Chisholm Society (the Society) is an agency providing a range of support and assistance to pregnant women and parents with young children. It delivers services that respond to the needs of families and supports them to achieve and maintain a safe and nurturing environment.

Our services are characterised as having a child focus and being family centred, being flexible and responsive, acknowledging the expertise of family, providing positive pregnancy support, connecting families with communities and promoting safety.

More information about the Society is available on our website

Nature of the Role

Reporting to the Business Manager, this position is responsible for the administration services which includes answering incoming telephone calls, service navigation, scheduling appointments and providing corporate support to staff in a positive, efficient and timely manner. This is an onsite role required at the Caroline Springs with occasion to work at the Essendon office.

Key to this role is the provision of an efficient and professional service in a busy environment, and requires strong collaboration with managers, community engagement officer and team leaders.


The main areas of accountability include:

  • Intake phone calls, including triage to appropriate referrals – both internally as well as connecting enquiries where applicable to external community services.
  • Office support for leadership team across Essendon and Caroline Springs.
  • Assist with service navigation for enquiries seeking material aid and other supports.
  • Undertake client follow up survey, including collating data for reporting purposes.
  • Keep up to date knowledge of services across the 5 LGAs where the Society provides services.
  • Undertake brief consults with clients in determining appropriate service connection including material aid enquiries.
  • Corporate and office cover off including ensuring offices are stocked with supplies and assistance with fleet and property management matters.
  • Oversight for material aid deliveries on donation day at the Caroline Springs site.

Why work with us

  • Excellent salary packaging up to the maximum amount (for further info go to Advantage Salary Packaging)
  • Paid parental leave for 12 weeks in addition to the Government parental leave scheme
  • Up to an additional four days of paid leave per year
  • A focus on well-being and individual flexibility
  • Professional development and training opportunities
  • A commitment to diversity

For further information regarding the role, please contact Lolou Kini, Business Manager on 9361 7000.

A position description is attached.

How to apply

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