About CareChoice

CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the Disability, Out of Home Care (OoHC) and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

Our values

Our philosophy of service provision is based upon our values of:

• People, First 
• Brilliant Together 
• Bring Our Best. Always 
• Relentless Optimism 

About the opportunity

Reporting directly to the Head of Marketing, the Communications Advisor will be responsible for amplifying the organisation's brand and service offerings, improving internal employee engagement and supporting key recruitment communications.

The role will also focus on planning communications across various platforms, media management, community management, insights & analytics and understanding the market and competitive environment.

A day in the life as the Communications Advisor with CareChoice, some of your key tasks include:

• Contribute to the development of the internal and client communication plan. Lead delivery of internal communication.  
• Ensure communication and messaging aligns with the brand and value proposition
• Develop content and continuously improve marketing communications across all channels including social media and CRM
• Community Management
• Create innovative communications and campaigns
• Provide ROI metrics and reporting

Accountabilities:

• Compliance with Policies and Procedures
• The Communication Advisor must comply with industry standards, legal requirements and established company policies and procedures.

Total Quality Management:

• The Communication Advisor is required to meet quality standards through compliance with the organisation policies and procedures. It is the expectation and responsibility to minimise the number of errors, inconsistencies and non-conformances within the individual’s sphere of control.

About you

The successful candidate will have a ‘can do’ attitude with a clear and professional manner coupled with a genuine customer service mind set.

As a positive role model you will be self-motivated, amiable, honest and reliable. You'll love technology and social media and working with various agencies to bring key channels to life. Highly organised, you will thrive in a busy environment and enjoy a combination of proactive and reactive work.

You will have the desire to perform the role with the highest level of professionalism and integrity; with the view of always representing the organisation in a positive and professional manner.

Ideally, you’ll have:

• Strong CRM experience on a platform such as Campaign Monitor, Marketing Cloud, MailChimp or HubSpot
• Proven 5 years plus in communication / marketing role
• Strong digital and social media management expertise
• Well-developed interpersonal and problem-solving skills
• Excellent written and verbal communication skills
• Experience writing content and developing marketing materials for a range of audiences and channels
• Experience coordinating multi-channel marketing campaigns
• Sound presentation skills
• Demonstrated ability to work effectively independently and in a team
• A pleasant, professional manner with a genuine customer service focus
• Ability to work under pressure and manage competing deadlines
• Ability to quickly source and disseminate information
• Strong commercial acumen and reporting capabilities

Qualifications required

• Bachelor’s degree in a related field

If this sounds like the ideal role for you and you have the skills and experience we’re looking for, we’d love to hear from you. So, don’t delay, apply today.

For further information, please email Cham Jayaweera [email protected] using the subject line: Communications Advisor enquiry via EthicalJobs.

Benefits & culture

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you’ll enjoy industry-leading wellbeing support and benefits at CareChoice, including:

• Access to your pay as you earn it via our financial wellbeing partner
• Employee Pathways Scholarships
• Employee Support Fund
• Free ongoing training and development
• Annual recognition awards
• Paid Pregnancy loss leave for either parent
• Flexible work
• A number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts.
• Discounts with major retailers including:
  • Car and Health Insurance
  • Fuel
  • Groceries and food
  • Gas, Electricity, Internet, and Mobile Phones
  • Pet supplies
  • Movie tickets
  • Other major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.
• Monthly Recognition & Reward for Employee of the Month
• Service Recognition Program
• Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

Employment with CareChoice is subject to satisfactory background checks which include Professional References, Employee Working with Children Check, Disability Worker Exclusion Scheme Check and NDIS Worker Screening Clearance.

Employment with CareChoice is also subject to satisfactory evidence of COVID-19 Vaccination (including Booster shot).