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Business Analyst (CRM Transformation), Project Management Office

Cancer Council Victoria


  • Play an integral role in the Information Technology Team and deliver real impact and benefit for a leading charitable organisation
  • Full Time, Fixed Term (12 month) position – St Kilda Road, Melbourne

About your environment

Since our establishment in 1936, Cancer Council Victoria has developed an international reputation for our innovative work in cancer research, prevention and support. As an independent, not-for-profit organisation, we play a leading role in reducing the impact of all cancers on all people.

Information Technology (IT) is part of the Corporate Services Division. This Division provides a range of business services to Cancer Council. The IT team manages and provides strategy, project management, technical support and services for information and communication technologies to all Cancer Council divisions. The IT team plans technology change initiatives in line with organisational technology strategy. As a department, it develops software platforms, supports and enhances software solutions, maintains information technology security, delivers programs of work, implements and maintains the infrastructure of computing, telephony and communication hardware, software and network components, and assists divisions throughout CCV to realise their strategic business objectives.

About your opportunity

We are seeking a Business Analyst to join the Corporate Services Division. Reporting to the Manager of the Project Management Office your role is to:

  • Work in partnership with stakeholders to support the development of the CRM Transformation Program Business Case and subsequent program delivery
  • Lead discovery workshops, conduct research, formulate questions, and understand business needs to define project scope, and document requirements using a hybrid (agile/ waterfall) delivery methodology leveraging Agile concept and tools.
  • Define, analyse and document current and future state business processes, identifying opportunities for process efficiency/improvements and incorporating these into the functional design of solutions to help achieve business goals

This is a key position within Information Technology and therefore it is imperative that communication, and organisational change management are core skills that are demonstrated at every engagement opportunity

All about you

We are looking for someone with:

  • Tertiary qualifications in business, technology or a related discipline.
  • Extensive experience in business analyst roles supporting organisations to understand requirements and deliver to requirements in CRM (Salesforce) projects using a combination of Agile and Waterfall approaches.
  • Good Understanding of Procurement Processes
  • Demonstrated experience in options and benefits analysis, stakeholder management, requirements gathering and analysis, business process development and user story /use case development.
  • Experience working across the entire project lifecycle, with experience in the creation of test scripts and testing to validate requirements

What we can offer you

To apply and for more info

To apply for this opportunity, click the Apply Now button below to download a Position Description upload your Resume and Cover Letter. Ensure that your cover letter addresses the Key Selection Criteria detailed within the Position Description. For more information contact David Larsen on (03) 9514 6662.

Cancer Council will only make contact with applicants that are shortlisted for interview. We are also unable to respond to recruitment agency enquiries.

All offers of employment will be made subject to satisfactory completion of employment checks including evidence of right to work in Australia, and a National Police Check

Cancer Council Victoria is an Equal Opportunity Employer. Cancer Council Victoria is committed to a diverse and inclusive workplace, all applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, or disability status. Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply

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