Organisational Purpose

Boorndawan Willam Aboriginal Healing Service (BWAHS) is the lead Aboriginal‑specific family violence service for the Eastern Corridor of Naarm. Established in 2006 and transitioning to an independent Aboriginal Community Controlled Organisation in 2019, BWAHS delivers trauma‑informed, culturally grounded responses to individuals and families and community experiencing, or at risk of family violence.

Located in Bayswater and Lilydale Victoria, BWAHS’ continues to maintain a footprint and presence in this area as the specialist Aboriginal family violence service in the eastern Naarm area. Our engagement and support for our communities’ healing journey are vital, is underpinned, and guided directly by culture.

Services include:

• Intensive Case Management
• Integrated Child & Family Services
• Alcohol, Other Drugs & Gambling Support
• Deadly Tomorrows (AFVITH)
• Therapeutic Services for women, children, young people & families
• Therapeutic Group Programs
• Services within The Orange Door (TOD)

POSITION SUMMARY

• Full Time

Reporting to the Executive Officer - Corporate Services, the Manager – People and Culture is responsible for providing sound employee relations and workplace culture advice and will support management and employees across all human resourcing and people and culture management.

This role acts as a key link between staff and the broader Leadership team to manage recruitment, employee relations, performance, training, payroll and time sheet management, learning and development, and compliance, ensuring Human Resources (HR) practices support business objectives and foster a positive workplace culture.

The role will support the implementation of approved BWAHS policies, manage day-to-day HR queries and resolve workplace issues.

KEY AREAS OF RESPONSIBILITY

Recruitment & Onboarding:

• Coordinate end‑to‑end recruitment: advertising, shortlisting, interviews and selection support.
• Advise managers on fair and compliant recruitment, selection and induction practices.
• Manage onboarding and induction processes.

HR Operations & Administration:

• Maintain accurate employee records, personnel files and update HR information systems including ELMO HR.
• Assist in the maintenance of time sheets and leave approvals to support the payroll process.
• Respond to routine HR enquiries using relevant legislation, awards and internal policies.
• Assist with HR reporting, workforce data analysis and preparation of documentation for Board reporting.

Employee Relations & Performance:

• Provide day‑to‑day HR advice on workplace policies, procedures and employment conditions.
• Support managers with performance reviews, improvement plans and disciplinary processes.
• Consult with HR legal services when advice is required.

Policy, Compliance & Continuous Improvement:

• Assist in developing, implementing and reviewing HR policies and procedures.
• Monitor legislative and best‑practice updates and ensure smooth implementation.
• Contribute to HR projects and continuous improvement initiatives.

Learning, Development & Engagement:

• Support training and development activities, including identifying skills gaps for staff.
• Monitor and manage staff obligations to meet Rec 209.
• Contribute to employee engagement initiatives and a positive workplace culture.

Workplace Health & Safety

• Assist with WHS compliance, incident reporting and management and coordination with relevant stakeholders.

KEY SELECTION CRITERIA

1. Employee Relations & Case Management

• Proven experience managing end‑to‑end employee relations matters, including performance management, misconduct investigations and grievances.
• Highly developed mediation skills to resolve interpersonal conflicts and support a harmonious workplace.

2. Legislation, Compliance & Industrial Relations

• Demonstrated ability to interpret and apply industrial frameworks (e.g., the Fair Work Act) to resolve complex workplace issues.
• Experience developing, reviewing and implementing HR policies and procedures to ensure compliance and alignment with organisational culture.

3. HR Advisory & Leadership Support

• Ability to provide practical, professional HR advice to managers and senior leaders on sensitive people matters with discretion and confidentiality.

4. Communication, Reporting and Documentation

• Ability to provide practical, professional HR advice to managers and senior leaders on sensitive people and culture matters with discretion and confidentiality.

5. Planning, Prioritisation and Adaptability

• Demonstrated ability to manage competing priorities and respond effectively to changing legislative or business requirements.

KEY ATTRIBUTES FOR ALL EMPLOYEES

• Commitment to BWAHS Vision, Mission, Values and Principles
• Capacity for self-assessment, reflection and emotional intelligence
• Ethical and culturally aware practice
• Strong communication and collaborative skills
• Accountability and adherence to professional standards
• Client focused practice
• Compliance with Workplace Health & Safety and Privacy requirements.

CONDITION OF EMPLOYMENT

It is a condition of employment that BWAHS be provided with the following:

• Current Victorian Driver’s License.
• Current Working with Children’s Check.
• Undertake National Police Check.

next steps

To submit your application please click 'Apply Now' by the closing date.