• Professional and friendly team with a strong focus on making a difference
• Apply your reception and admin expertise in a varied role + personalised personal development + quarterly wellbeing days
• Mission-based employer that genuinely values its staff & residents. 

Join our Team! We seek a friendly and efficient Receptionist to welcome clients, manage calls and support our growing not-for-profit organisation.

About the role:

We are searching for an experienced reception and administrative professional to welcome our clients, support our Operations Team and the wider organisation. Your expertise in front desk reception, call handling and administrative functions, will provide a professional face to the organisation, ensuring seamless customer service to our clients and exceptional admin support to our Operations Team.

Reporting to the Senior Operations Manager within our ever-growing Client Services Hub, the Receptionist / Administrative Assistant primarily provides reception and phone customer service to clients and visitors to the Company, as well as administrative and general office assistance to the Tenancy and Communities teams. This is a role with opportunity as BHC evolves to meet the growth of our business.

Our organisation:

BHC is an independent, charitable, not-for-profit developer, owner and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and have a strong growth mindset – we like to push the envelope and are working to significantly grow the provision of affordable housing to meet the real community need. This is rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference!

BHC is an independent, not-for-profit developer, owner and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and have a strong growth mindset – we like to push the envelope and are working to significantly grow the provision of affordable housing to meet the real community need. This is rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference!

What we are seeking:

• Strong background in reception or front office roles
• Well cultivated and confident call handling experience 
• Professional manner and personal presentation
• Polished and professional communication, with utmost attention to maintaining appropriate confidentiality 
• Well-developed skills to set boundaries with empathy, and maintain personal resilience
• Strong organisational skills and ability to multitask efficiently
• Driver license required, for driving automatic company cars

What you’ll be doing:

• Front Desk Management: Open and close the reception area, greeting visitors with a professional, friendly demeanour during our opening hours of 8:30am – 4:30pm
• Call handling: Efficiently handle calls, take accurate notes, and direct calls swiftly and appropriately  
• Key management
• Coverage: Assist with cover for other team members of the Client Services Hub during breaks, leave, and absences, and provide backup support for the Office Coordinator, who is responsible for the smooth running of the office premises.
• Safety and Compliance: Participate in WH&S training and duress procedures
• General housekeeping: Ensure reception and meeting rooms are always clean and tidy, and organising catering support for team events as required

Administrative Support:

• Provide timely and accurate administrative support to the Tenancy and Communities teams, including scanning, data entry, bulk mailouts, client applications processing and enquiries.
• Monitor and respond to various email inboxes
• Take ownership of project work as needed

For a Position Description with more information, we invite you to visit the Careers section of our website.

Why join our team?

At BHC there is a clear focus on a good working culture (including work-life balance, flexible work options) with many staff having worked in the organisation long-term. As a mission-based organisation that provides housing for people on lower incomes, values-based people tend to be drawn to working with BHC.

There are plenty of professional development opportunities (formal and informal), and a strong history of internal promotions and movement across teams. All staff have access to an individual professional development budget of $2,000 every two years. Longevity of tenure is for the same reason staff are attracted to the organisation – because they enjoy making a difference and are given autonomy and ownership.

Staff also have access to generous salary packaging benefits to increase take home pay including $15,900 of your salary tax-free every year, plus $2,650 tax-free that can be put towards holiday accommodation or meals/entertainment; and novated leasing options. Discounts at major retailers on groceries, fuel, technology and phone bills to fashion, restaurants and entertainment is also available through our Flare Benefits program to help you save every day with well-known brands.

Access to pro-rata long service leave is available after 7 years, that is portable within the community services sector.

Your wellbeing matters to us. You will receive access to a paid ‘wellbeing day’ off each quarter to relax, rebalance and focus on your health and wellbeing; an ex-gratia paid day over Christmas, flexible work arrangements, fortnightly massages and reflexology, social events during work hours, proactive mental health support including workshops, a holistic wellbeing program for staff and their families including nutritional and financial support, legal guidance and counselling, and a market-leading gender-neutral parental leave policy offering up to 14 weeks’ full pay in addition to government paid parental leave to support equality and inclusivity. At BHC we have a shared commitment to a work environment where everyone can belong. We are proud to have an employee led committee, BRIDGE (Belonging, Respect, Inclusion, Diversity, Growth and Equity) who actively support the priorities that are important to our staff. 

The office environment is modern with a culture that reflects our core values of making a difference, working with integrity, supporting each other, working safely, our differences, being accountable and delivering quality, and celebrating achievements.

We invite you to visit BHC’s website to learn more about BHC.

To apply

Please apply including your resume and cover letter (addressed to our Talent Partner, Jessica) detailing how you meet the position requirements. Even if you meet most but not all, we still would love to hear from you. 

Every application we receive is reviewed by our Talent Acquisition Team, never by AI.

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant.