About us

We are a Christian, not-for-profit Funeral Company with operations across Brisbane and Melbourne.

Our brands in Queensland are Bethel & Logan Funerals, Compassionate Funerals Queensland and Sovereign Funerals. Our branches are located at Brendale, North Lakes, Springwood and Holland Park.

We serve grieving families, their friends and the wider community as we provide meaningful services that celebrate a unique life lived. As a not-for- profit company we are able to donate funds out of the work we do to support various mission, humanitarian and local causes.

You can read more about the impact of our mission HERE.

Position Purpose

To help us grow and serve even more families we are looking for additional funeral staff to join our team in our multiple Brisbane locations. Flexibility to work across brands and locations is central to this role which ensures that each day is different, challenging at times but always rewarding. A focus on our Christian mission is central to all that we do.

We are looking for a Funeral Directors Assistant who helps deliver professional care to and support to our Funeral Directors, while actively contributing to a friendly and positive team working environment. We want to work with someone who will show a commitment to excellence, professional customer service and a ‘can do’ attitude. With an eye for detail and a commitment to our Christian values and quality standards you will support and guide each family through planning a meaningful funeral for their loved one. The ability to remain calm and professional while managing a diverse caseload is essential.

The role plays a vital part in supporting the team in the delivery of compassionate, respectful, and professional funeral services. As part of a faith-based, not-for-profit organisation, this position reflects our commitment to serving families with dignity, care, and integrity. The role involves a variety of tasks across all areas of funeral operations, ensuring that families receive the highest standard of support during one of life’s most difficult moments.

Key Skills & Attributes

• Compassionate and respectful demeanour.
• Strong interpersonal and communication skills.
• Be an outgoing, sensible, good-natured person with the ability to work in a team environment.
• Ability to work in emotionally sensitive environments and adapt to changing and challenging circumstances.
• Ability to relate well with Pastors, Chaplains, other Church leaders and Celebrants across all Christian traditions.
• High level of discretion and the ability to work professionally, showing respect to the public across a wide variety of cultures, religions and backgrounds.
• Ability to work under pressure while at the same time, being warm and approachable.
• Maturity and aptitude to always treat the deceased with dignity and respect.
• Physically fit and capable of manual handling tasks.
• Reliable, punctual, and well-presented. Exhibiting pride in themselves and the company they represent.
• Hold a current and unrestricted full driver’s license.
• Computer and literacy with the ability to upskill in new software and systems.
• Being comfortable in dealing with deceased persons and being around a mortuary environment.
• Previous funeral industry experience would be advantageous.

Qualifications & Experience

• Previous experience in a customer service or support role preferred.
• Current driver’s license (manual license may be required).
• Ability to obtain a National Police Clearance.
• Training in manual handling and infection control (or willingness to complete).

Working Conditions

• Willingness to travel to our multiple branches and work across multiple brands is essential.
• May involve occasional irregular hours, including weekends and public holidays, in line with when our services are conducted.
• Exposure to emotionally challenging situations.
• Uniform and training provided.

next steps

To submit your application, please click 'Apply Now' by the closing date.