• Job no: 9XMAQ

For over 240 years combined, Berry Street and Yooralla have been at the forefront of supporting Australians with a disability and those experiencing poverty, violence and abuse. Now, as one unified organisation, we bring together unparalleled expertise and a shared commitment to empowering individuals and families to thrive, while upholding and championing their human rights. We believe in a future where everyone has the opportunity to live the fulfilling life they choose for themselves, free from the impacts of trauma, violence, and abuse, achieved safely and with dignity.

The Opportunity

• Full time, Permanent role
• Hybrid (WFH), you can be based from either Preston or Mt Helen Offices
• Competitive salary + Super + Salary packaging

This is a stand‑out opportunity to shape, strengthen and grow the Family Violence portfolio at scale.

As Senior Manager, Client Experience & Service Development, you will play a critical leadership role within our Family Violence program, supporting the development of a new program stream that will drive greater consistency, stronger systems and improved outcomes for victim‑survivors and their children.

This role has a strong strategic focus — strengthening client experience, service quality, workforce capability and program growth across a complex, multi‑site service system. Working closely with the Director, Family Violence and senior leaders, you will lead continuous improvement initiatives, support funding diversification, and contribute to the future direction of specialist family violence services.

This is a senior opportunity for a values‑driven specialist leader who is passionate about quality, client experience, workforce capability and service growth, and who brings deep expertise in the Victorian family violence system.

Key Responsibilities

• Lead program‑wide quality and client experience initiatives, ensuring alignment with MARAM, Child Safe Standards and service agreements
• Strengthen practice consistency, reflective practice and workforce capability across the organisation
• Develop and communicate a strong program “data story” to support strategy, executive decision‑making and funding opportunities
• Identify and progress growth opportunities, including fee‑for‑service models, partnerships, tenders and grants
• Provide senior leadership, coaching and supervision to a small team focused on quality, capability and development
• Build strong relationships with internal stakeholders, funders, government and sector partners

About You

Our ideal candidate will be a senior and credible family violence leader with:

• Minimum 5 years’ leadership experience within the specialist family violence sector
• Bachelor level qualification in Social Work or recent employment in the family violence sector or equivalency met through the 7 Equivalency Principles in line with the minimum mandatory qualification requirements.
• Demonstrated expertise in specialist family violence service delivery, quality improvement or program development
• Strong understanding of Victorian Family Violence reforms, including MARAM, Information Sharing Schemes and Child Safe Standards
• Experience leading quality, capability‑building or client experience initiatives across complex programs
• Proven ability to contribute to program growth, funding diversification or tender development
• High‑level skills in data analysis, impact reporting and stakeholder engagement
• A collaborative leadership style with a strong commitment to diversity, equity, inclusion and cultural safety.

We strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, and people from culturally and linguistically diverse backgrounds.

Why Join Us?

• $15,900 pa and Salary Packaging
• Additional Salary Packaging for meals/accommodation
• 10 weeks paid parental leave + other generous leave conditions!
• Access to the Employee Assistance Program, with access for staff's immediate family

Interested?

Apply via the "Apply Now" button with you resume and cover letter addressing the experience and the key selection criteria by 11pm on the advertised closing date.

Any questions regarding the role please contact James Stubbs, Director, Family Violence on 0417 316 186.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies.

We encourage applications from people with lived experience of disability. You'll receive adjustments and support throughout the whole process — from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email [email protected] using the subject line: Senior Manager - Client Experience and Service Development enquiry via EthicalJobs or call 9421 9392.

Berry Street Yooralla is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a NDIS Screening Check, Working with Children Check and National and International Police check (if required) and NDIS training.

A position description is attached.