• Full-time (38 hours per week) Maximum term role (until 30 June 2021)
• Excellent Salary packaging options
• Based in North Rockhampton, QLD

Who we are

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

Under the Child and Family Reforms Intensive Family Support services take a single case plan approach to working with families experiencing multiple and/or complex needs and actively collaborate with other agencies to ensure families get the services and support they need to achieve their case plan goals. Collaborative case management is used when a family requires support from more than one agency to respond to multiple, complex and/or interrelated needs.

The Lead Case Manager will primarily provide relationship based, intensive case work and conduct assertive outreach.

You will also be required to provide intensive case coordination to support families and their children; and link clients with other ongoing support as appropriate.

The role will operate from a strengths based and capacity building framework and ensure that standards and principles that promote family wellbeing, human rights, participation and client/consumer choice form part of their practice framework.

Service users will benefit from this role’s inclusive and person-centred approach whereby the client/consumer is at the centre of planning and delivery.

What you will bring

• Significant demonstrated experience working with families and children who have complex needs and are at risk of, or currently involved in the Child Protection system, in a community services organisation or statutory agency setting
• Demonstrated knowledge of family focused, evidence based case management strategies and principles with proven experience in delivering case management services to people experiencing multiple and complex challenges
• Demonstrated experience administering Brokerage funds in the context of case management plans to contribute to sustainable outcomes for clients
• Ability to minimise the risk which arises from crisis situations and exercise professional judgement based on ethical and legislative requirements
• Demonstrated experience in establishing strong and effective partnerships with community groups, service providers and other key stakeholders to develop responses to community issues and build on community strengths and resources
• Demonstrated experience engaging in case coordination to negotiate and facilitate access to available resources for clients
• Demonstrated ability to delegate case work tasks (e.g. practical assistance) to Support Workers to maintain own capacity for engaging in intensive case management and coordination
• Highly developed verbal and written communication skills including the ability to capture clear, accurate and informative Case Notes that meet quality standards
• Knowledge of and experience in working with Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse people and communities
• Degree or associate diploma qualifications in human services field combined with/or substantial skills, expertise and experience attained through employment, voluntary service and/or study
• A Working with Children Check is a mandatory requirement for the role

The benefits

Be part of one of the largest humanitarian organisations and know that the work that you do will help improve outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and family friendly or flexible working arrangements.

For more information please refer to the position description: Position Description: Lead Case Manager.pdf.