• Job Ref #13542
• Permanent role (38 hours) based in our Hampstead Gardens location
• Flexible availability required; Weekend work essential
• Lead a large team of staff and volunteers

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters. 

Every in-store purchase supports our Australian Red Cross teams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

As the Flagship Store Manager, you’ll provide strategic leadership and operational oversight for a high‑performing, community‑driven retail environment. Your responsibilities include setting direction, optimising performance, and ensuring the store operates as an efficient, customer‑centred hub that reflects Red Cross values. Partnering with the Area Manager, you’ll shape local growth strategies and strengthen the store’s role as a trusted presence within the community. 

A core focus of the role is the leadership and development of a large, diverse workforce, including both paid staff and a substantial volunteer cohort. You’ll build capability, drive volunteer engagement, and foster a culture grounded in collaboration, accountability, and inclusion. 

You’ll also oversee the end‑to‑end management of high‑volume stock and donations, ensuring robust processes across intake, sorting, merchandising, compliance, and loss prevention. By maintaining strong operational systems and anticipating resource needs, you’ll create an environment where people feel supported, customers feel valued, and the store thrives as a sustainable, community‑impacting enterprise.

What you will bring

• Proven ability to drive revenue and analyse performance data
• Commitment to creating a welcoming environment
• Experience recruiting, training, and mentoring both staff and volunteers
• Ability to maintain appealing, on‑brand displays that maximise sales
• Confidence managing high stock volumes
• Enthusiasm for promoting the shop locally and sourcing donations from businesses and supporters
• Ability to maintain compliance with policies and procedures
• Comfort working in a dynamic environment with shifting priorities
• A positive, solution‑focused approach

Benefits that act for you, while you act for humanity

• Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That’s up to $18,550 accessible pre-tax!)
• Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank. 
• Career development: Ongoing learning, training, and professional development opportunities

Further information 

This role is covered by the General Retail Industry Award 2020, Level 8. Salary from $64,121.20 FTE + superannuation, and access to salary packaging.

Cover letters should be addressed to Fran Baker and should outline how you meet the requirements above.

For a confidential discussion, please contact:

Fran Baker, 0407 638 783 (Enquiries only)

Please submit applications via our Careers page via the "Apply Now" button

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.