• Full time permanent roles based in Brisbane
• Join the First Aid and Mental Health Training team
• Work for the world's largest humanitarian movement

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

The opportunity

This is a great opportunity to deliver a customer experience to delight our First Aid and Mental Health Training clients and key stakeholders.

As our Customer Support Officer, you will be responsible for:

• Responding to phone calls and email enquiries.
• Assessing customer needs in line with our services and products.
• Managing bookings and processing payments.
• Assisting students with enrolment and understanding course requirements.
• Maintaining accurate records of training and customer interactions.

What you will bring

• Strong written and verbal communication skills and ability to quickly build rapport with customers and manage difficult conversations calmly and effectively
• Demonstrated customer service skills in a call centre environment or similar and ability to retain and recall important information.
• Experience using training management systems and technology and demonstrated knowledge and experience with data management systems and record keeping.
• Ability to work across tasks, prioritise and manage time effectively, good attention to detail and high levels of accuracy.
• Good aptitude for following communication guidelines, procedures and policies.

Our Covid-19 safe practices

It’s vital you review our Red Cross COVID-19 and pre-employment requirements here prior to applying.

Why work with us?

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.

Further information

To find out more about this opportunity please refer to the position description below. For additional enquiries, please contact Carmel Dunlop on 07 3367 7432 for a confidential discussion.

Position description: Customer Support Officer - First Aid & Mental Health (HRC0069957).pdf

Including a cover letter with your application is strongly encouraged for this role. Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

We are committed to protecting the rights of all people, particularly those who may be experiencing vulnerability. We want the people we work with to feel safe, be safe, and free from abuse of any kind. We are a child safe organisation. We have zero tolerance for child abuse. We value, respect and listen to children and are committed to supporting child safety and wellbeing in our work. 

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Job Ref #: 520860.