• Casual position
• Melbourne location

About Red Cross

Australian Red Cross is part of the largest humanitarian movement in the world seeking to build a better society based on people helping people

About the role

The COVID Community Connection Program is responsible for the ongoing support of people and processes in the successful delivery of the COVID-19 Community Activation and Social Isolation Initiative (CASI) for Red Cross in Victoria.

Provide exceptional customer service through a professional and empathetic approach to all internal and external clients. Be responsible for retaining and reactivating supporters throughout the customer lifecycle via inbound/outbound channels whilst supporting customer-facing activities including but not limited to community fundraising and working place giving, enquiries and complaints.

What you will bring

• A commitment to customer service with good communication skills and engagement ability
• Proven track record in a sales/target-driven, fundraising or call centre environment
• Strong team orientation and commitment to supporting broader team and organisational goals
• Superior interpersonal skills including the ability to interact and engage with people from a wide range of backgrounds
• Experience working with financial spreadsheets and financial reconciliations will be highly regarded

Why work for us?

Work for purpose, know that your work assists Red Cross support, and empower people and communities in times of vulnerability.

Generous salary packaging options available that can increase your take home pay.

Further information

To find out more about this opportunity please see the position description below or contact Megan Bridger-Darling on 0478 872 074.

Position Description: Customer Care Specialist (ES CASI).docx.