Australian Red Cross considers that being Aboriginal or Torres Strait Islander is a genuine occupational qualification of this role under s 14 of the Anti-Discrimination Act 1977 (NSW).

• Casual position
• Flexible hours
• Blacktown, NSW location

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

The Social Support Assistant will contribute to the effective and efficient day to day delivery of TeleYarn and the Wolkara Elder’s Group to Aboriginal and Torres Strait Islander community members.

The position will be responsible for working with the team to support Elders and indigenous clients to access TeleYarn, the Elders Group and home visits through the Community Visitors Scheme. This may include making wellbeing calls to clients, entering information in the Client Case Management system, escalating any issues of concern to the Team Leader, supporting information and referral pathways, assisting with logistics, transport and support at weekly Elders group sessions. The role may also assist with support to volunteers working the groups as well.

What you will bring

• Demonstrated knowledge, understanding and empathy for the social, health and community needs of Aboriginal and Torres Strait Islanders
• Well-developed interpersonal, communication and consultation skills including the ability to communicate effectively and work in partnership with Aboriginal and Torres Strait Islander people and people from other cultures
• Demonstrated work within a multi-disciplinary team
• Proven ability to build and maintain relationships with diverse stakeholders
• Demonstrated ability to manage multiple tasks and problem solve
• Basic proficiency in MS Office or similar software and experience using databases

A current Working with Children Check and Australian Drivers licence is mandatory for this role.

Why work with us

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

For further information about this role, please refer to the position description attached below or contact Debra Hansel on 0400 234 586.

Position description:  Aboriginal and Torres Strait Islander Support Assistant.pdf