About the Role

The ASRC is seeking qualified social workers, caseworkers and psychologists, to assist in our General Access and Client Services programs.

Volunteers are responsible for intake assessments, providing information, referrals, casework and other support to people seeking asylum. This includes people who are experiencing mental health issues, housing challenges, family violence and involuntary repatriation.

Program: Client Services

Client Services are often the first point of contact for people seeking asylum. The team advise, advocate and refer members and non-members alike about where and how to access services such as healthcare, housing, immigration, legal, social, recreational, financial, material aid, employment, education and counselling.

Key Responsibilities

• Intake and assessment
• Crisis intervention
• Support plans
• Referrals
• Internal and external
• Information provision
• Telephone support work
• Advocacy
• Other duties as requested

What we’re looking for

Essential

• Tertiary Qualifications in (or currently in final year of studying) Social Work, Welfare Work, Youth Work, Community Development, Counselling or related fields.
• Employment, volunteer or study placement experience with case management.
• Experience responding appropriately to clients with high needs, challenging behaviours and/or those who present in crisis.
• Excellent verbal and written communication skills.
• Strong administrative and organisational skills, including familiarity with Microsoft Word, Excel, Access, and email.

Desirable

• Experience in maintaining accurate and up-to-date case notes and client records.
• Experience in assessment and triage in a Community/Welfare/Health setting.
• Demonstrated ability to work effectively with people from culturally diverse backgrounds.
• An understanding of the needs and political context of asylum seekers, particularly those who have been in immigration detention.

Volunteer shifts

This role is looking for a minimum commitment of 1 shift per week on Fridays 10am - 5pm, there is currently no flexibility for after business hours or weekends.

The minimum commitment for this position is 12 months, if you are currently looking for full-time work or will be in the next 12 months then this role would not be suitable.