About Act for Kids

Act for Kids is a prominent provider of prevention, professional therapy and support services for children who have suffered abuse and support for families at risk. With over 30 centres nationally, we have supported thousands of children and their families for more than 30 years. Our teams are at the heart of everything we do, and we are united by a single purpose to help keep kids safe, heal from trauma and lead happy lives and thrive.

Working With Us

Make a difference every day in a values-led organisation.

We’re more than just a workplace—we’re a community built on shared values: Professional, Ethical, Caring, Courageous, and Collaborative. We’re proud to be recognised for our commitment to inclusion and employee wellbeing:

• Inclusive Employer 2023–24 and 2025–26, recognised by Diversity Council Australia.
• Employer of Choice awarded in 2019, categories including Health/Wellbeing; Leadership; + Work-Life Balance.
• Supportive culture that encourages diversity, wellbeing, and work-life balance.

What We Offer

At Act for Kids, our people are the heart of everything we do. We’re proud to offer:

• Extra leave, including wellbeing days, parental, study, exam, and pet leave.
• Salary packaging up to $15,900 tax free + an additional $2,650 for meals/entertainment.
• Fitness Passport including discounted fitness memberships to a range of facilities for you and your family.
• Access to our Employee Assistance Program including 24/7 counselling and wellbeing portals.
• Ongoing professional development through our annual PD fund and structured support.
• Flexible work arrangements and a team that truly values what you bring.

About the Position

We are seeking an experienced and values‑driven Clinical Service Manager to provide leadership within our Integrated Therapy Service in Melbourne. This pivotal role will lead and support a team of skilled therapeutic professionals, ensuring the delivery of high‑quality, trauma‑informed care to children, young people, and their families. The position holds responsibility for cultivating strong partnerships with government, community, and corporate stakeholders, while contributing to the growth and sustainability of the Melbourne service through the implementation of cost‑recovery business models and strategic collaborations. In doing so, the role plays a critical part in advancing our mission to ensure every child has the opportunity to heal from trauma and thrive.

• Level 7 SCHCADS Award.
• Salary range: $119,094 - $124,074 + Superannuation.
• Full-time, permanent opportunity.

Key Responsibilities:

• Lead and embed clinical excellence by providing strong operational and practice leadership to a multidisciplinary team, fostering a high‑performance culture through supervision, performance development, clinical governance, and the delivery of high‑quality, trauma‑informed outcomes for children and families.
• Oversee and manage service delivery by taking accountability for referrals, intake processes, waitlist management, therapist allocation, reporting, compliance with NDIS service requirements, and the maintenance of accurate client data in line with organisational policies and audit expectations.
• Demonstrate advanced clinical capability through the management of a small, complex caseload of children impacted by trauma, while maintaining professional registration, engaging in ongoing supervision and development, and modelling best‑practice standards across the team.
• Drive strategic growth and external partnerships by building and sustaining relationships with community, corporate, and government stakeholders, collaborating with Strategic Growth & Development teams to implement cost‑recovery models, and strengthening the organisation’s profile to increase referrals and long‑term service sustainability.

A position description is attached. 

About You

• Hold tertiary qualifications in psychology, social work, speech pathology, or occupational therapy.
• Maintain current professional registration or membership with the relevant governing body (AHPRA National Board, Speech Pathology Australia, or the Australian Association of Social Workers), as applicable.
• Demonstrated leadership and management experience in a comparable service delivery or clinical management role, with the ability to build, lead, and sustain a high‑performing, values‑aligned team.
• Extensive trauma‑informed clinical experience, including a minimum of three (3) years working with children, young people, and families impacted by trauma, abuse, or neglect (or equivalent experience in similar roles).
• Proven strategic capability, including experience planning and delivering initiatives under a strategic framework and building effective stakeholder relationships to support service growth and impact.
• Strong operational and professional skills, encompassing time and caseload management, clear communication, sound clinical judgement, and a contemporary understanding of trauma practice and child protection systems.

Other Requirements

• Eligibility for a Working with Children Check or professional exemption.
• Current driver’s licence.
• Legal ability to work in Australia (proof of eligibility required).

How to Apply

Click on ‘Apply now’ to submit your application. Applications will be reviewed as received. Please include:

• A resume.
• A cover letter addressing the key responsibilities of the role.

We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all backgrounds and identities.

If you require any adjustments or support to participate in the recruitment process equitably, we encourage you to reach out to the contact person below. Your information will be treated confidentially.

Contact: Angela Kretz: 0407 168 813 or [email protected] using the subject line: Clinical Service Manager enquiry via EthicalJobs.