• Carer Support Planner - Aged Care Specialist | Campbelltown NSW
• Exciting full time ongoing position, based at Campbelltown NSW
• $37.54 per hour + 10% Super + Leave loading + Salary Packaging Benefits!
• Access to ongoing support and development/training opportunities

About Your Next Rewarding Opportunity!

The Contact Centre Carer Support Planner - Aged Care Specialist is a newly created role responsible for undertaking intake, assessment and planning services for carers accessing support provided by the Carer Gateway across South West Sydney and Nepean Blue Mountains. Working in this role will have a specific focus on Carers who are reaching aged care age or Carers who care for elderly people, to assist in accessing appropriate aged care services.

This role is responsible for implementing emergency respite care and assisting carers to access the Carer Gateway Services program.

Reporting to the Team Leader, working under limited direction:

• Providing support over the phone to access information, support and referrals relevant to their caring role. This role will also include an outreach and face to face component.
• Working within the Contact Centre environment with expectation to work hours flexibly to accommodate to program needs.
• Arrange appropriate respite services within 2 hours if the carer meets the criteria for emergency respite - all contact with emergency providers is conducted over the phone
• Support to carers with a high level of customer service ensuring Carers are listened to with patience and non-judgement
• Complete warm referrals to external support services if required in a crisis situation
• Providing intake, planning, assessment and risk identification as outlined in the Carer Support Framework which may be brief due to the emergency situation while ensuring quality respite care outcomes
• Ensuring the service approach incorporates the following service principles: Carer Focussed, Practical and Flexible, Inclusive
• Answer phone calls and provide information, referrals and support

About You

You're a passionate, empathetic and caring individual who is looking to make an invaluable positive impact on the lives of others. You relish a challenge and new experience. You're calm, collected and resilient in the face of adversity and are looking to carry these qualities with you to the front line to start helping those in need. You are an independent, proactive thinker and worker but are also able to follow direction/s given by your managers and can work within a tight-knit team.

What do you need?

• Qualifications and/or experience working in community services, allied health or carer/family peer positions
• A current valid Driver's License
• Appropriate IT skills
• Right to work in Australia
• Satisfactory Police Records Check and Working with Children Check, prior to commencement
• Applicants having experience and knowledge in psychosocial disability will be at an advantage
• NDIS Orientation Certificate prior to commencement
• Available to participate in out of hours activities as required to undertake the requirements of the role
• FULL COVID-19 vaccination (including booster if eligible) or valid medical exemption

How to Apply

For a confidential discussion about the role, please contact Jason Napier on OR 02 6246 7132.

Please Note: Only shortlisted candidates will be contacted for an interview. The health and safety of Wellways participants and employees is our highest priority and all Wellways roles require mandatory COVID vaccinations. Successful applicants will be required to provide evidence of FULL COVID-19 vaccination or valid medical exemption prior to commencement.

"Aboriginal and Torres Strait Islander people with a lived experience are encouraged to apply."