• Reports to: Managing Director
• Direct Reports:
  • Volunteer Coordinator
  • Community Programs Coordinator
  • Maintenance & Logistics Officer
  • External Providers (Bookkeeper, IT Support, Phone, Insurances, Peninsula or similar HR provider)
• Location: Kurnell (primary), Strathfield, remote work as required
• Status: Full Time – 76 hours over a 9-day fortnight, some weekends required.

Position Summary

The Operations / People & Culture Manager is a pivotal leadership role, responsible for ensuring the smooth, efficient, and compliant functioning of the organisation’s operations and people management. The role leads core business functions including HR, WHS, administration, data systems, supplier management and logistics—ensuring these systems support our strategic priorities and high standards of animal and people care.

You will be a driver of continuous improvement, process excellence, and a positive workplace culture across all sites.

Key Responsibilities

Operational Management

• Oversee daily operations across all sites (Kurnell, Strathfield, Any other sites).
• Lead supplier relationships and service contracts (e.g. IT, fleet, waste, facilities).
• Ensure insurance, licensing, and compliance obligations are met (e.g. ACNC, WHS, vehicles).
• Coordinate operational reporting and Board reporting functions.
• Oversee all technology systems, including website, purchase of equipment, maintenance and process improvement initiatives.
• Manage all site facilities, utilities and equipment
• Lead operational risk mitigation, maintaining risk registers and looks for risk mitigation strategies
• Support on site events and activities as required
• Maintaining equipment, records, training and compliance for emergency situations including Fire and First Aid
• Ensure site and staff security measures are maintained and meet all operational and safety requirements.

Human Resources Management

• Lead and support organisation-wide recruitment, onboarding and offboarding processes in collaboration with team leaders and hiring managers.
• Manage all HR documentation including staff manuals, employee handbooks, policies and procedures, ensuring they are up-to-date, compliant, and accessible.
• Coordinate Workers Compensation matters, liaising with iCare and other relevant parties, ensuring timely claims management and staff support, including return to work plans
• Ensure organisational WHS compliance, including oversight of systems, incident reporting, internal training, and mandatory documentation.
• Support performance management processes by coaching and guiding team leaders and managers, ensuring consistency, fairness, and alignment with SDCH values.
• Act as the primary liaison with HR advisors to ensure compliant, effective HR practices and to assist with complex employee relations matters.
• Maintain HR records and systems in line with Fair Work, WHS and privacy legislation.
• Lead or support internal staff training initiatives aligned to workforce planning, professional development, and compliance requirements.

Staff Management & Program Support

• Provide day-to-day leadership, support, and supervision to direct reports including the Volunteer Coordinator, Community Programs Coordinator, and Maintenance & Logistics Officer.
• Conduct regular 1:1 check-ins, team meetings, and performance reviews to foster accountability, professional development, and staff wellbeing.
• Support the planning, delivery and evaluation of volunteer and community programs, ensuring alignment with organisational goals and community needs.
• Promote collaboration and clear communication between departments and direct reports to enhance program outcomes and workplace cohesion.
• Facilitate effective rostering, resourcing, and delegation of tasks across the operations and community teams.
• Identify training needs and provide coaching or professional development opportunities to build team capability and confidence.
• Ensure direct reports have the tools, systems, and support required to fulfil their roles effectively and efficiently.

Leadership and Collaboration

• Contribute to the Leadership Team and support delivery of the Strategic and Annual Operating Plans.
• Support the Managing Director and leadership teams with strategic decision-making and change management initiatives.
• Collaborate cross-functionally to support interdepartmental coordination (animal care, fundraising, customer care).
• Model and embed positive leadership behaviours and organisational values in day-to-day activities.
• Support the Leadership Team to delivery and maintain Culture of wellbeing, support and psychological safety, aligning with SDCH organisational values.

Skills & Experience needed:

• Demonstrated experience (5+ years) in operations management and/or human resources leadership within a complex, multi-site organisation or similar environment.
• Strong working knowledge of employment law, WHS legislation, and HR best practice (including Fair Work and privacy compliance).
• Proven ability to develop, implement, and continuously improve organisational systems, policies, and procedures.
• Exceptional organisational and project management skills, with the ability to manage competing priorities and deliver high-quality outcomes within deadlines.
• Strong leadership and people management skills, with experience in coaching, mentoring, and supporting staff across diverse teams.
• Demonstrated experience in performance management, staff wellbeing, and fostering positive workplace culture.
• Excellent interpersonal and communication skills, with the ability to build trusted relationships and work collaboratively across departments.
• Strong problem-solving, analytical, and decision-making skills, with a proactive approach to identifying and mitigating risk.

• Relevant tertiary qualification in Human Resources, Business Administration, or a related discipline (or equivalent experience).
• Exposure to managing operational budgets and supplier contracts.
• Provide companion animals in our care with best practice care
• Provide engagement programs that benefit companion animals, SDCH & the community
• Attract and retain mission motivated talent
• Sustainable financial, systems and resourcesExperience in change management, staff engagement initiatives, or organisational development programs.

About us

The Sydney Dogs and Cats Home (SD&CH) is highly respected within the animal welfare sector, providing shelter, food and veterinary care to lost, homeless and abandoned animals, primarily dogs and cats, until a time when such animals can either be reunited with their owners or found a new, suitable home.

At Sydney Dogs & Cats Home, our Employee Value Proposition (EVP) embodies a commitment to nurturing a workplace where every team member feels supported and thrives. Our dedication to professional growth and development is evident through regular workshops, mentorship, and upskilling opportunities that align with our strategic direction, fostering both personal enrichment and professional excellence. We take pride in our diverse work environments, our flexibility, and our focus on positive outcomes for our people, creating a supportive culture where innovation, wellbeing, and the courage to embrace change flourish.

We are committed to upholding a respectful and professional environment, free from negativity, while recruiting individuals who share our values and compassionate ethos. Together, we are shaping a future at Sydney Dogs & Cats Home, honouring our commitment to our staff and also setting a benchmark for excellence in workplace culture and best practice animal care.