• Full Time Role
• 38 Hours plus On-call (Weekdays and Weekends Included)

Pegasus Care is a unique HR Consulting and staffing specialist for the Community & Social Service sector. Established in 2002, Pegasus Care has earned a strong reputation as a leading provider of mental health, disability, youth, and children’s services; partnering with a range of government, not-for-profit, and private organisations.

We specialise in casual & permanent staffing solutions for the Community Services Sector, they place great importance on being able to provide trained support staff in a timely manner, with the flexibility to offer quality services where and when they are needed most.
In order to provide better response times to our Business Partners, a new vacancy has occurred for a Rostering Co-Ordinator to join our Customer Service Team.

About the Role

The role is rostered seven days per week and primarily located at Kings Park with an on-call and weekend component that may be carried out from home.

You will be required to work part or all of some weekends with day(s) off during the week to compensate, allowing you to attend personal appointments that would normally require the taking of leave.

We are looking for an enthusiastic and dynamic worker with experience in managing the rostering of large numbers of staff and who is committed to delivering quality and timely service to our Business Partners.

To ensure a high level of performance, comprehensive training will be provided to the successful applicant.

Key Responsibilities

• As the Rostering Coordinator, you will be required to manage the roster on a daily basis, allocate shifts to suitably skilled support workers, ensure all documentation/probity checks are compliant prior to placing the worker in a shift.
• You will also be responsible if required, liaise with our Business Partners and Pegasus staff to resolve any problems as they arise.
• It will also be necessary to provide concise handover notes at the end of your shift to ensure all matters pertaining to rostering are addressed.
• Coordinate rosters and comply with relevant policies and procedures.
• Participate in an on-call roster to provide after-hours support.
• Contribute to a positive team environment and be a team player.
• Model appropriate conflict resolution and positive behavior management skills.
  

To be successful in this role, you should demonstrate:

• Solid experience in workforce and roster management of large teams.
• Clear communication and listening skills with the ability to create, manage and maintain strong relationships
• Support a one-team approach in partnering with the business to ensure that effective and consistent shift filling processes.
• Managing and negotiating roster schedule changes with internal and external stakeholders.
• Managing inbound and outbound calls servicing enquiries and filling shifts in a fast-paced environment.
• Driven, passionate, and dedicated to delivering effective human-centered community supports.
• Emotionally intelligent and an ability to empathise with customers and respond to their ever-changing needs.
• Be willing to participate in a rostered on-call system to facilitate effective staff rostering. This will include some evening and weekend work from home.

Is this You?

• Driven, passionate, and dedicated to delivering effective supports to people with a disability.
• Ability to calmly perform in high-pressure situations.
• Determined to perform, exceed targets and execute commercial concepts.
• Excellent communication and customer service skills.
• Looking to establish yourself within an organisation to grow.
• Hold a current (or be willing to obtain) a National Police Check and a Working with Children Check.

If the answer to all of the above is YES, then apply today for the opportunity to make a positive contribution to the community services sector.