About the Company:

Lifeline Australia is a National Charity providing all Australians experiencing a personal crisis with access to 24-hour Crisis Support and Suicide Prevention Services.

Lifeline is Australia’s largest suicide prevention service with over 40 centres around the nation. There are over 10,000 volunteers and 1,000 employees working to ensure that no person in Australia has to face their darkest moments alone.

Delivered by Lifeline, DV-alert is a free, nationally recognised training program for health, allied health, and frontline workers who may be in contact with people experiencing domestic and family violence. The RTO accredited program equips participants with the skills to recognise, respond and refer appropriately.

About the Role:

We have an exciting opportunity to join Lifeline Australia in a full time, contract position located in the Sydney CBD. The purpose of the DV-alert Assessor and Student Support role is to provide individual and group facilitation, and learning support for students enrolled in the DV-alert eLearning courses. The role also involves assessing student submissions against nationally recognised units of competency, on behalf of Lifeline Australia, the Registered Training Organisation.

Within the virtual learning environment, the Assessor and Student Support role will communicate with students predominantly by email and on occasion via MS Teams, Zoom or phone. The role will work closely with subject matter experts to initiate and facilitate live webinars, post commentary, share resources, course materials or lecture notes, facilitate and provide stewardship of forums and blogs.

Role responsibilities:

This position involves the management of DV-alert eLearning courses, providing end to end support for students completing these courses. It includes:

• Regularly reviewing student progress and offering assistance as required
• Assessing accredited modules completed by students and providing constructive feedback and coaching to students
• Responding to student questions or queries related to the course and content
• Being proficient in the use of Moodle to address student queries
• Reviewing forum discussions and actively engaging with student discussion including facilitating further relevant discussion by posing questions for consideration and input
• Analysing Moodle system reports to monitor student progress and communicate regularly to encourage continuing participation in the courses
• Initiating, managing and facilitating webinars for students
• Reviewing resources for currency and relevance as part of a continuous improvement process by suggesting program or curriculum improvements and reporting these to the DV-alert Assessor and Student Support Lead
• Triaging technical or connectivity issues prior to escalation as appropriate
• Maintaining required records
• Creating a climate of respect and acceptance.

Must haves:

• Good knowledge and experience in the application of adult learning theories and digital learning principles
• Experience working in the community services sector or with people affected by domestic and family violence
• Experience in facilitating online learning and engagement for large student cohorts, using Zoom, MS teams
• Knowledge of the VET environment
• Experience in the assessment of VET competency-based material
• Experience in LMS platforms such as Moodle
• Able to work autonomously and as part of a team
• Excellent written and verbal communication skills
• Tertiary qualification in allied health, community services or related discipline
• TAE40116 – Certificate IV in Training and Assessment

On commencement, the Assessor and Student Support role must complete the DV-alert courses and be proficient in the subjects they oversee.

Nice to haves:

• CHCDFV001 – Recognise and respond appropriately to domestic and family violence

Benefits:

• Competitive remuneration
• Have a real impact on society working for Lifeline Australia
• Lots of variety and opportunities within the organisation
• Career development
• Opportunity to expand your skill set and excel during a time of transformation

• Not for profit salary sacrificing tax benefits

Lifeline Australia is an equal opportunity employer.