At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or financial firm. 

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. That’s what AFCA does.

About the opportunity 

AFCA is an organisation of passionate, intelligent people who are committed to fairness and driving positive change in the financial sector. 

The Risk and Compliance Consultant supports the Head of Risk & Compliance and the Senior Risk and Compliance Consultant to effectively manage the enterprise and operational risk management and corporate compliance and assurance functions at AFCA. The team works with functional areas and risk owners within AFCA to regularly review and monitor risk exposures as well as reporting to Executive and Board Committees. 

This is initially a 12-month role with the opportunity to become a permanent role.  

Typically, in this role you will be:

• Managing conflict of interest across AFCA by engaging AFCA staff and their managers, analysing conflicts and making recommendations to manage them.  This will include the maintaining of the Conflict of Interest register.
• Manage the delivery of projects that will involve end to-end process of running a tender, evaluating and finalisation.
• Operationalise the risk-based internal audit program to provide assurance to various team across AFCA and ensure the key controls are effective and working.
•  Update and maintain the internal audit tracker maintained on CAMMS risk management system and regular follow-up with the stakeholders and relevant EGMs. 
• Support the Head of Risk and Compliance in reporting on risk and compliance matters to the Board and Executive Management in consultation with the EGM and General Counsel.
• Effectively manage and monitor AFCA’s compliance framework and corporate compliance responsibilities with guidance from the Head of Risk and Compliance.
• Effectively manage and update the Registers such as Risk, Audit, Policy and Compliance and KRI. 
• Manage the CAMMS system to make sure it is working as intended such as access rights, notifications, training, developing new reports and conducting system integrity checks

About you

To be successful in this role, you’ll come equipped with:

• Organisation skills, with an ability to complete the assigned tasks within given timelines. 
• Excellent stakeholder management skills with ability to deal across all levels including EGMs.
• Great attention to detail. 
• Ability to analyse data and provide insights and basic knowledge of MS office. 
• Project management, audit or risk management experience. 
• Experience with risk management systems desirable.    
• Relevant tertiary qualification or extensive experience in risk management, compliance or assurance with several years’ experience is highly desirable

What’s on offer

• BOSS Best Places to Work 2023 – placing at number five in the Banking, Superannuation and Financial Services Category and credited for its culture, engagement and flexible working arrangements.
• Work in a for-purpose organisation committed to helping the community.
• Work-life balance and flexibility, so you can work in a way that best suits you and your family.
• Hybrid working from home and our conveniently located CBD offices, with state-of-the-art technology and facilities designed for flexibility, collaboration, and wellbeing.
• Progressive, flexible and inclusive leave entitlements, including 16 weeks paid parental leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
• Competitive remuneration in addition to salary packaging and novated leasing options.
• Free wellness initiatives to support you to be your best. From yoga and mindfulness classes to annual skin checks and flu vaccinations, we always strive to support our people to be happy and healthy. 
• Free Employee Assistance Program for you and your immediate family members. Our external partner is a leading provider of wellbeing and mental health support services. We offer unlimited access to professional support including confidential counselling, wellbeing coaching, financial coaching, dietary and nutrition consultations and introductory legal advice.
• Professional development is supported and encouraged, so your career continues to grow as you enhance your technical and leadership skills and capabilities.

Life at AFCA

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!

To apply

If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion.

We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible.

If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at [email protected] using the subject line: Risk and Compliance Consultant enquiry via EthicalJobs

We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.

AFCA is a 2023 Circle Back Initiative Employer - we are committed to responding to every applicant.