Brisbane Youth Service

Since 1977, Brisbane Youth Service (BYS) has worked to create new futures for vulnerable young people at risk of homelessness aged 12-25 years and their children.

This position leads a support team of Youth Housing Specialists, and a small Community Housing tenancy management team to provide housing and support to young people and young families in properties managed by BYS and in other forms of housing including social housing and private rental.

Employment Type & Hours

Full-time - 5 days per week | 76 hours per fortnight

Conditions

Level 6 - Social, Community, Home Care & Disabilities Services [SCHADS] Award 2010

• Generous salary packaging benefits with flexible work arrangements available
• 5.5 weeks annual leave per annum [pro-rata]
• Great team culture – incl. national Voice Project's 2022 Best Workplace Winner!

In addition to submitting a resume or CV, applicants must address the selection criteria [below] in their cover letter to be considered for shortlisting.

Selection Criteria

1. Understanding of and commitment to BYS vision, objectives and practice framework 
2. Demonstrated understanding of the responsibilities of a community housing provider in accordance with the National Regulatory System Community Housing, the Residential Tenancies and Rooming Accommodation Act 2008, and Community Housing Tenancy Management Policy 2020.
3. Demonstrated experience in managing case management support, and tenancy management services.
4. Highly developed critical thinking, problem solving and risk management skills and the demonstrated application of these in delivery of frontline services.
5. Demonstrated ability to plan, implement, monitor and evaluate programs and service responses with a focus on continuous improvement and innovation.
6. Highly developed communication and interpersonal skills with a demonstrated ability to build effective networks and negotiate and influence internal and external stakeholders.
7. Demonstrated ability to prioritise and meet deadlines and effectively manage contracts, reporting, and budgets.

Education, Qualifications, Requirements [Mandatory]

• A tertiary qualification in Leadership and Management, Social Work or a comparable qualification OR substantial demonstrated experience in a related field.
• Current Queensland driver’s license.
• Working with Children Suitability Card [Blue Card] / willingness to obtain a Blue Card prior to commencement.
• Evidence of vaccination, immunity, or medical exemption for the following preventable diseases prior to commencement:  Measles, Mumps, Rubella and Varicella [Chicken Pox]; Pertussis [Whooping Cough]; and COVID-19.

Skills & Experience

• Previous management experience in the not-for-profit sector.

• Experience in managing case management support, and / or tenancy management services.
• Highly developed critical thinking, problem solving and risk management skills and the demonstrated application of these in delivery of frontline services.
• Ability to plan, implement, monitor and evaluate programs and service responses with a focus on continuous improvement and innovation.
• Highly developed communication and interpersonal skills with a demonstrated ability to build effective networks and negotiate and influence internal and external stakeholders.

• Demonstrated ability to prioritise and meet deadlines and effectively manage contracts, reporting, and budgets.

• Personal drive and integrity.
• Consultative and collaborative working attitude.
• Flexible, self-directed initiative, collaborative, inclusive, respectful, ethical, accountable.
• Commitment to a learning culture and ongoing professional development
• An ability to lead, motivate and contribute in a positive way to the health of an organisation.
• Ability to demonstrate strong leadership, exercising a high degree of autonomy, initiative, judgement, strategic decision making and risk management.
• Self-reflective and critical thinking with strong analytical skills.

LEADERSHIP

• Lead a team of workers to provide housing and support to vulnerable young people and young families in BYS housing and other forms of housing to develop or increase housing and living skills.
• Provide team members support and guidance; monitor performance and practice, support professional development and self-care.

• Lead regular team meetings, trainings, and team building activities.

• Drive performance and accountability for achieving expected outcomes.

SERVICE DELIVERY

• Guide teams to deliver support and tenancy management services to young people in accordance with relevant legislation, program guidelines, service standards and BYS policies and procedures.
• Utilise the Queensland Homelessness Information Platform (QHIP) to manage assessment of needs, referrals and housing allocations across the homelessness service system.

• Ensure the delivery of quality services to young people by monitoring and reviewing case plans and the alignment of interventions with the BYS practice framework.
• Ensure the delivery of quality tenancy management practices in line with the National Regulatory System Community Housing, the Residential Tenancies and Rooming Accommodation Act 2008, and Community Housing Tenancy Management Policy 2020.

• Identify, mitigate and monitor risks in the delivery of services to young people.

• Manage critical incident responses to ensure the safety of young people, staff and the community.
• Ensure housing assets and properties are maintained to a high standard and consistent with relevant guidelines and legislation.

• Ensure funded programs deliver agreed outcomes in accordance with service agreements.

• Manage and monitor budgets in line with funding contracts, BYS policies and directives.
• Participate effectively as part of the BYS management team. 
• Identify opportunities for service growth and contribute to the development of service models and funding submissions. 
• Participate in and represent the organisation in relevant networks, forums with a particular focus on developing BYS’s opportunities to respond to housing as part of an integrated service response.

• Contribute to the development of organisational policies and procedures and ensure compliance with relevant service standards.
• Contribute to and participate in program evaluation activities and utilise learnings to continuously adapt and improve service responses to young people.
• Ensure the timely, consistent and accurate completion of client data records by all team members.

• Develop and maintain collaborative relationships with internal and external stakeholders.

People, culture, safety

• Manage the recruitment, induction, development and performance of managers and staff with a focus on growing individual’s knowledge, skills and professional practice.

• Provide effective monthly supervision, and annual performance reviews.

• Develop and monitor performance, learning and development, and self-care plans for team members.
• Model and drive a culture of respect, optimism, accountability, and resilience in line with the organisation’s values.
• Model ethical behaviours in line with the BYS Code of Conduct and consistently apply ethical standards to self and others.

• Protect and promote the rights of children and young people, including making decisions compatible with the Human Rights Act 2019; and responding to and reporting suspicions and disclosures of abuse or harm.
• Ensure a healthy and safe workplace for all by adhering to BYS Work Health and Safety Policy, Procedures and Practices.

 administration

• Submit and approve timesheets and leave requests accurately and on time on a fortnightly basis, in accordance with BYS policy and procedure.
• Complete external contractual reporting and liaise with funding bodies as required.
• Complete internal reports to the Housing Services Senior Manager and Service Delivery Director as required.
• Manage all administrative functions relating to the program area, including management of accurate records, client files, incident reports, correspondence and statistics.
• Undertake any other tasks as required.

Interviews may take place progressively for successfully shortlisted applicants with an immediate start available. This position may be withdrawn earlier than the close date if an applicant is successfully appointed prior.

Please visit our website for more information about working with BYS: https://brisyouth.org/

We look forward to hearing from you!