ROLE:

The role of the CHSP Services Officer is to manage and direct community access, in-home care, and community transport support to ADEC clients over the age of 65 who are eligible to receive CHSP services.

DUTIES:

• Develop and employ strategies to attract clients to the CHSP Services program.
• Conduct client assessments to confirm services required, and clients’ eligibility to receive them.
• Provide short term support to eligible clients needing to engage with community and other services.
• Develop and implement an ongoing calendar of CHSP support activities.
• Contribute to the preparation and submission of data and statistical reports and returns, and ADEC management reports.
• Prepare the program for audit in coordination with the Q&C Supervisor.
• Other duties as required by the Aged Care Coordinator.

RESPONSIBILITIES:

• Work collaboratively with services to facilitate improved client access and support.
• Regularly review and evaluate services, and implement improvements or new services as required.
• Meet annual service output targets and ensure achievement of agreed targets.

KEY PERFORMANCE INDICATORS:

The CHSP Services Officer’s performance will be measured against the following criteria:

• Attainment of target outcomes set by the Aged Care Coordinator.
• Level of liaison and engagement achieved with ethno-specific and multicultural providers, and generalist providers.
• Consumer satisfaction with services provided.

KEY SELECTION CRITERIA:

Essential:

• Appropriate qualification in Community Services, Community Development or Aged Care, or similar discipline.
• A broad understanding of diversity issues with people over 65 years and their engagement with community care and services.
• Sound knowledge of Aged Care and CHSP.
• Experience of direct service provision within a Service Coordination context, including initial needs identification, assessment, and care planning.
• Sound understanding of the Aged Care Act, Aged Care Quality Standards, and Quality of Care Principles.
• Demonstrated ability to deal sensitively and diplomatically with a diverse range of individuals and service providers.
• Highly developed verbal and written communication skills, and an ability to produce community information.
• Previous experience in the use of electronic referral and care planning systems.
• Hold a valid and current licence to drive a motor vehicle, issued by the appropriate authority in the jurisdiction in which the holder will drive, and appropriate to the type of vehicle to be driven.

Desirable:

• Relevant post-secondary qualifications and experience relating to an area of health and/or community services practice such as Disability Studies, Aged Care, welfare studies, case management, and/or social work.
• Sound knowledge of Home Care Packages.
• Previous experience of direct service provision in the CHSP sector, preferably in a care manager role involving assessment, advocacy, care coordination, and case management.
• Previous experience of working with people over the age of 65, and carers, from ethnic communities.
• Ability to accurately collect statistics, record data, and maintain records.

AWARD AND CLASSIFICATION:

All ADEC employees are employed under the terms, conditions and entitlements of the Modern Award – Social, Community, Home Care and Disability Services Industry Award 2010 (the Award); and the National Employment Standards (NES). The classification for this position is Level 3.

What you need to do now

Please submit your application by pressing ‘apply now’ to forward an up-to-date copy of your CV and cover letter.

ADEC is an equal opportunity employer. We value and strongly support the principles of equal opportunity in the workplace. Persons with disability and people from diverse backgrounds are encouraged to apply for this position.

Please note that only short-listed candidates will be contacted.

A position description is attached.