THE COMPANY
Yume is an award-winning social enterprise that works with over 3600 companies across Australia to prevent edible food from going to waste. Our online marketplace for surplus food connects a community of like-minded people who see surplus or unsold food not as a problem, but as a chance to make a positive difference for our planet, for ourselves, our friends, and for our global community. Our mission is to prevent good food from going to waste – come and join the Yume movement.
As a start-up, we are always covering new ground, and as a consequence, every day is different and full of a new set of opportunities and challenges. We encourage new ideas and creativity in our approach.
We are seeking a passionate and resilient Account Coordinator to join us in a full-time capacity.
As the Account Coordinator you will have a direct impact on the Yume movement, acting as a crucial lynch-pin to the company providing coordination and support across multiple teams, as well as providing exceptional customer support. This role requires a willingness to be flexible and accountable to multiple streams of work at any given time.
THE ROLE
- Assist the Business Development team with confirming orders, coordinating freight & ensuring smooth delivery of goods
- Maintain, and build upon, supplier and buyer relationships
- Own and grow your own portfolio of small to medium-sized clients, acting as a junior account manager
- Assist the Business Development & Finance teams with post-sales reconciliation, including processing and issuing required paperwork
- Manage incoming enquiries; manning the Yume phone landline and two shared email inboxes
- Research and identify new commercial opportunities to work with Australia’s leading foodservice and hospitality operators including pub groups, hotel groups, event centres, caterers, industrial food wholesalers and manufacturers
- Develop and maintain effective communication and strong working relationships within the Yume team
EXPERIENCE, KNOWLEDGE AND SKILLS
- Experience in complex administration roles is essential
- Exceptional attention to detail and time management skills
- Experience with Xero financial software (processing purchase orders, invoices & bills) and account reconciliation
- Some sales experience is highly regarded, ability to assist the Business Development team achieve and exceed sales targets is expected
- Strong customer-centric verbal & written communication skills
- Previous experience working with a CRM system
- Experience in an IT/product space, or knowledge of basic tech principles highly regarded
ABOUT YOU
- The successful candidate will be a highly organised, engaging and self-motivated professional with excellent time management
- You will have great interpersonal and networking skills when dealing with a wide range of internal and external stakeholders
- You will possess high levels of energy, tenacity and integrity
- You have a positive attitude towards work and new challenges
- You will be passionate about the environment and creating a more sustainable food system
THE PERKS/BENEFITS
- Flexible working arrangements - a healthy balance between work from home and the office
- Work in the heart of Windsor in a beautiful modern (and dog-friendly) office
- A great culture and team, working in a flat structure, who love to laugh and are incredibly passionate and dedicated to the Yume mission
- Know that every day when you wake up you are having a positive impact on the environment and a real tangible impact on reducing food waste