Company Overview:

You Connect is a leading provider of disability and mental health support services dedicated to empowering individuals to live meaningful, fulfilling lives. We are committed to delivering high-quality, person-centred care that promotes independence, dignity, and wellbeing for every participant.

Position Overview:

We are currently seeking an experienced and resilient Complex Mental Health Support Worker to provide two-on-one support to a 25-year-old female participant living with Borderline Personality Disorder (BPD), Complex PTSD, and an intellectual delay.

The successful applicant will have strong experience working with individuals who engage in high-risk and complex behaviours of concern, including self-harm, absconding, suicidal ideation, verbal and physical aggression, and property damage.

This role requires a trauma-informed, empathetic, and consistent approach, with a sound understanding of the complexities of BPD and how attachment, emotional regulation, and relational dynamics can influence behaviour and engagement.

Key Responsibilities:

• Provide consistent, person-centred support to a participant with complex mental health and behavioural needs within a Supported Independent Living (SIL) environment.
• Respond safely and effectively to behaviours of concern, including self-harm, suicidal ideation, absconding, and aggression, in accordance with behaviour support plans and crisis protocols.
• Implement trauma-informed care strategies that prioritise safety, emotional regulation, and trust-building.
• Support daily living activities such as personal care, meal preparation, household tasks, and medication prompts where required.
• Maintain professional boundaries while providing compassionate, recovery-oriented support.
• Accurately document all incidents, observations, and progress notes in a timely and professional manner.
• Work collaboratively with the multidisciplinary team, including psychologists, behaviour support practitioners, and team leaders, to achieve positive outcomes.
• Promote a structured, supportive, and predictable environment that fosters stability, self-awareness, and positive coping strategies.

Qualifications and Skills:

• Essential experience supporting individuals with Borderline Personality Disorder, Complex PTSD, and trauma-related behaviours (minimum 1 year).
• Proven ability to safely manage and de-escalate crisis situations involving high-risk behaviours.
• Strong experience working with individuals who engage in high-risk and complex behaviours of concern, including self-harm and suicidal ideation
• Experience supporting individuals with intellectual disability and mental health comorbidities.
• Excellent communication skills, emotional intelligence, and self-awareness when managing challenging interpersonal dynamics.
• Ability to work autonomously and as part of a collaborative team.
• Flexibility to work rotating shifts, including weekends, evenings (active awake shifts) as required.
• Working With Children Check, NDIS Worker Screening Check, and and a cleared national police check are required for this role.
• Australian work authorisation is required for this position.
• First Aid Certificate, NDIS Worker Screening Check, and valid driver's licence are all required

Benefits:

• Competitive salary commensurate with experience.
• Ongoing training and professional development in trauma-informed care, BPD, and crisis intervention.
• Supportive and inclusive work environment that values staff wellbeing.
• Salary Packaging & Novated Leasing options (Part-time employees).
• Employee Wellness program.
• Annual staff celebration
• Employee Assistance Program and other wellbeing supports.

How to Apply:

If you have a passion for supporting individuals with complex mental health needs and the skills to respond calmly and effectively in high-intensity situations, we would love to hear from you.

To submit your application please click 'Apply Now' by the closing date.

If you have any questions around this role please contact [email protected] using the subject line: Complex Mental Health Support Worker - The Ponds enquiry via EthicalJobs.

You Connect is an Equal Employment Opportunity organisation and encourages applications from Aboriginal and Torres Strait Islander peoples, and people from culturally and linguistically diverse backgrounds.