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Family Support Services Manager - Deception Bay


At yourtown, we believe every young person has the right to a brighter future and aim to be part of the solution by delivering services that get results. Our services include Kids Helpline, training and employment services, parent education and specialist accommodation for families. At yourtown you will be part of the solution.

We are looking for a passionate and experienced leader to manage our Family Support Services Programs in Brisbane. As our Family Support Services Manager, you will oversee a number of teams who deliver a diverse range of programs that enhance the lives of children and families and strengthen the community across the Moreton and Kingston regions.

We deliver a range of programs including Mental Health Counselling, Clinical and Psychosocial supports; a Young Parents Program; Communities for Children; Expressive Therapy and an Art program. These programs are a mix of internally and externally funded and include therapeutic services, case management, parenting/family supports, and community development. We pride ourselves on being able to provide place based, flexible services that reduce the barriers to access for our community.

Our programs are delivered from our beautiful, purpose-built child and family hub at Deception Bay where families and the community can come together, and our Kingston hub that offers a wide range of yourtown services. Our programs also provide outreach support in locations such as schools, family homes and community settings, to ensure our support is tailored for the needs of the children, families and community partners that we work with.

This position offers a dynamic and diverse workload where no two days are the same – you will be working at the strategic level with senior stakeholders one moment and then in the next engaging with your teams or working directly with the community.

Key focuses of this role will be to:

  • Lead high quality programs by ensuring a high performing and positively engaged workforce
  • Strong leadership of operational and program delivery in line with our client practice and safeguarding frameworks
  • Manage contracts for funded services including liaison with government on the development of submissions and meeting any reporting requirements
  • Ensure a positive, safe, collaborative and empowered team culture in line with yourtown’s Values and Core Behaviours
  • Lead the team through yourtown’s strategy to “support more young people in more meaningful ways” via the following key areas: our services, digital, brand, revenue, and people

You will bring:

  • University degree-level qualifications in a relevant discipline and strong experience managing multiple programs within a multi-disciplinary human services organisation
  • Strong understanding of client-centred, trauma-informed service delivery within safeguarding frameworks and child protection systems
  • Demonstrated leadership skills in engaging and motivating high performing teams and a positive and safe team culture
  • The ability to lead through change and to bring teams along with the organisation’s direction

This is a full-time, 12 month fixed-term opportunity located in Deception Bay.

A position description is attached.

If you are looking for an opportunity where you can be innovative, drive change and have a positive impact on the lives of children, young people and families, we would love to hear from you. We offer attractive employment conditions including access to salary packaging arrangements and paid parental leave. Find your place at yourtown.

Contact: Marnie Elliot, Talent Acquisition Specialist on 0434 609 384

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"

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