Aboriginal and/or Torres Strait Islander people strongly encouraged to apply.

ABOUT US:

Yorgum was established in 1991 by a group of Aboriginal women, some of whom worked in women’s refuges, who were concerned about the lack of appropriate counselling support for Aboriginal people experiencing spiritual, emotional and psychological pain. They founded a service with a ‘healing’ approach rather than an ongoing, crisis-driven ‘patch-up’ approach.

Yorgum offers all Aboriginal people and their families autonomous, community-based healing services that are culturally secure, trauma-informed and work within an Aboriginal Family Worldview.

THE ROLE:

The Intake Officer is the first point of contact for clients, families, and referrers seeking Yorgum’s services. The role is responsible for managing referrals, completing intake assessments, providing culturally safe information, and ensuring clients are connected to the most appropriate supports.

This position plays a key role in welcoming clients into Yorgum, ensuring their experience is respectful, supportive, and aligned with our values.

SELECTION CRITERIA:

To be considered for the role, you will be able to demonstrate the following experience and abilities:

1. Experience in client intake, case coordination, or a similar frontline role in human/community services.
2. Demonstrated understanding of and respect for Aboriginal culture, values, and healing practices.
3. Strong communication and interpersonal skills with the ability to engage respectfully with Aboriginal and Torres Strait Islander clients, families, and communities.
4. Ability to manage sensitive information and maintain confidentiality.
5. Demonstrated understanding of trauma-informed and culturally secure service delivery.
6. Demonstrated experience with Microsoft applications and database management.

WHAT WE CAN OFFER:

• Competitive Salary
• Generous salary packaging scheme
• Employee Assistance Program
• Practice and Cultural Supervision
• Flexible and friendly team environment

THE SUCCESSFUL CANDIDATE WILL NEED TO SUPPLY:

• A Valid Driver’s License
• National Police Certificate, not less than six (6) months old
• Working with Children Check

Yorgum is committed to the protection of children and young people.

If you require this information in an alternative format, please contact us.

Only short listed applicants will be contacted.