At the Y our vision is simple – Amplify Your Voice. Shape Our Community. Challenge Our World.

As the largest employer in fitness and recreation we have more than 4,400 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About the role

​The Membership Administration Officer within the YMS team will assist with administration tasks related to the day-to-day operation of YMS Team. A core function of this role is to respond to inbound and outbound telephone calls/emails from recreation centres, suppliers, members and families, so there is a need to excel with both customer service and administrative tasks.

​The role is normally located in the Victorian Head Office in Box Hill. During lockdown you have the ability to work from home. When the office reopens there will be a requirement to return to the office with COVID safe capacity limits and protocols on either a part time or full time basis (dependant on Victorian Government guidelines). All equipment will be supplied to you to work remotely. You need a reliable internet connection and a suitable location to perform your duties.

This is a permanent full time opportunity and the salary is $53,795 per annum excluding superannuation.

About you

You will possess the following capabilities and behaviours:

• Reliability
• Strong attention to detail
• Excellent communication written and verbal skills
• Ability to problem solve

Qualifications & Experience

• Links (POS) knowledge desired, or the ability to quickly learn and navigate POS systems.
• Customer service background preferred
• Knowledge of Microsoft Excel and Word required
• Experience and/or understanding of the recreation centre environment industry​
• Complaint management
• Debt management

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks) to make sure that the right people are in the right roles. To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy: ymca.org.au/about-us/safeguarding-children-young-people/safeguardingresources.

About the Y

At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 8,000 staff and volunteers serve at more than 150 locations every day. We partner with government and private capital to deliver programs and services that include community recreation, adventure and stadium sports, camping, learn to swim, children's programs, early learning, youth services, retirement living, disability services and social enterprises.

Benefits

At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

• Flexible working and rostering arrangements
• Opportunities for career development and growth
• Free access to gyms, recreation, and aquatics centres across the state
• Free access to the Virtual Y – online health and wellness

How to Apply

Working for the YMCA is a rewarding and challenging experience for those with a positive attitude, zest for life and who seek to contribute to the bigger picture. If this is you, click the Apply button or email [email protected], using the subject line: Membership Officer enquiry via EthicalJobs, for further information.