• Are you up for doing what it takes to create real, long-term change in the lives of vulnerable people?
• Are you keen to lead an emerging program of dynamic and ground-breaking responses to housing and homeless in Logan?
• Do you want to work for a leading, place-based community organisation with a great reputation for innovation and impact?

about the role

Our housing and homeless services are evolving rapidly in response to increasing demand and we’re looking for an exceptional, practical, and inspiring leader to manage our Housing and Financial Capability Programs.

Reporting to the CEO, the Client Service Manager (Housing and Financial Capability) will be responsible for managing a complex range of programs focused on achieving housing and financial resilience outcomes for our clients.

The ideal person for this role will have great interpersonal communication skills, strategic focus and a good knowledge of the housing/homelessness and community services sector.

The role requires a strong leader to mentor and work alongside our program managers and staff, manage change in a challenging environment and work collaboratively across YFS programs.

You’ll also need good relationship management skills to build our partnerships across the housing and hardship service system and engage with sector and community stakeholders.

This is a full-time permanent position based in Slacks Creek, and salary is $109,128 – $113,425 based on experience, with salary sacrificing available.

About you

Aside from meeting the key capabilities outlined in the related role description available below, ideally you will bring the following: a client focus, resilience, flexibility, inclusiveness, a collaborative spirit, and cultural awareness.

You will need:

• Demonstrated experience managing client service programs and projects within the community services sector, with a sound working knowledge of practice standards, theories and frameworks in housing, homelessness, and emergency relief.
• Strong people management and leadership skills.
• Excellent interpersonal communication skills, including experience in working with diverse and vulnerable clients, de-escalation, and critical incident management.
• A strong track record of effectively engaging with a wide range of stakeholders and the ability to build and maintain positive relationships and partnering arrangements.
• Experience in managing multiple contracts and relationships with funding bodies (including state, federal and philanthropic), including monitoring, managing, and reporting against contracted benchmarks and performance standards.
• A thorough knowledge of contemporary and strengths-based approaches to supporting people to thrive and achieve their potential.

About us

At YFS, we make a real difference to the lives of vulnerable people living in the Logan and surrounding area. And we want our staff to thrive, too so we offer great opportunities to develop your career.

We’re serious about your professional development. Half of our managers have been employed from within. And we empower each other to make decisions and try new ways of working.

We know that a happy workplace thrives. We recognise that staff have their own needs, so we encourage you to bring the entire you to work. Depending on your role, we support a number of flexible work arrangements.

Also, we offer great employment benefits including above-average pay rates, generous salary packaging (exempt from Fringe Benefits Tax) and counselling support.

To find out more about working with us, head to https://www.yfs.org.au/work-for-us/.

Interested?

Read Advice for Job Applicants and check out our Organisational Chart at https://www.yfs.org.au/application-process/.

A position description is attached.

Please contact Rachel Smith, Client Service Manager on 0437 172 214 or Cath Bartolo, YFS CEO on 0419 661 411 to talk about the role.

People from Aboriginal and Torres Strait Islander backgrounds and people from culturally diverse backgrounds are encouraged to apply.