• Hours: Full time
• Location: Woolloongabba Office
• Reports to: Manager, Psychosocial services 
• Award: Health Professionals and support services award 2010
• Health Professional employee level 41-4.2 - $109,802 - $117,171 p.a. Plus 12 % superannuation
• Generous salary sacrifice packaging available 

Organisational Background

World Wellness Group (WWG) is a Brisbane-based health social enterprise with a vision to build health equity through inclusive, culturally responsive care. WWG operates the World Wellness Health & Medical Clinic, specialising in support for people from culturally and linguistically diverse backgrounds - including migrants, refugees, and people seeking asylum.

 As a registered health promotion charity, all profits are reinvested into health services and innovative programs for those who need them most.

WWG Values and Principles

All WWG staff work within the WWG code of conduct and ensure all clients and colleagues are treated with dignity and respect, cultural safety and human rights principles and standards. WWG has developed a multicultural lived experience framework and encourages staff to keep lived experience at the forefront of their practice. 

Mental Health and Wellbeing Services

Mental health and wellbeing is central to WWG's primary care model, spanning low-intensity therapies through to complex psychosocial support. This position offers a unique opportunity to help shape culturally responsive, community-based mental health services for multicultural communities in Australia.

Culture in Mind (CiM)

Culture in Mind (CiM) is WWG's Queensland Health-funded flagship program, operating since 2014. It delivers culture-based psychosocial and recovery-oriented support to CALD adults with complex mental health needs, through a team of recovery and wellbeing workers and multicultural peer support workers. The program takes a strengths-based approach to wellness, recovery, and social inclusion, via face-to-face and telephone support.

Commonwealth Psychosocial Program

The Commonwealth Psychosocial Support (CPSP) program is funded by the Australian Government and commissioned through Brisbane North PHN. It provides non-clinical, community-based support to adults with severe mental health challenges who are not eligible for the NDIS. CPSP is a short term program which takes a recovery-oriented, goal-directed approach helping people build capacity, strengthen daily functioning, and increase social and community participation. 

Position Objective

This collaborative leadership role oversees the operational delivery of Culture in Mind and the Commonwealth Psychosocial Support Program for adults from multicultural backgrounds with complex mental health needs across the Greater Brisbane region. 

The Team Leader provides day-to-day operational oversight including intake and triage, line management, supervision, data and reporting, and stakeholder liaison. The role carries a small caseload of complex clients and contributes to strategic initiatives in partnership with the Manager, Psychosocial Services. 

KNOWLEDGE, SKILLS, AND ABILITIES - Applicant requirements

Essential

• Tertiary qualification in an allied health discipline 
• Advanced experience in mental health or human services, including senior leadership roles 
• Knowledge of best-practice frameworks for adults from multicultural backgrounds with complex mental health needs 
• Experience in complex intake, triage, assessment and case allocation 
• Demonstrated leadership, teamwork and the ability to occasionally work outside standard business hours 
• High-level written and verbal communication skills, including supporting staff with case notes, care plans and reports 
• Understanding of client advocacy, strengths-based practice and social justice frameworks 
• Strong interpersonal skills including negotiation, problem-solving and conflict resolution 
• Knowledge of community services and resources relevant to multicultural populations 
• Current Blue Card and Police Check (or willingness to obtain) and open Qld driver's licence

Desirable

• Post graduate qualifications in mental health
• Previous experience in a cross-cultural setting 
• Language(s) other than English

Skill requirement

• Multicultural Mental Health Leadership

Demonstrated expertise in supporting culturally and linguistically diverse (CALD) individuals experiencing complex mental health challenges. Ability to apply recovery-oriented, trauma-informed, and strengths-based approaches within multicultural service environments.

• Team Leadership and Supervision

Proven ability to lead, motivate and supervise multidisciplinary and multicultural teams, fostering a positive, collaborative, and high-performing workplace culture. Skilled in providing coaching, reflective supervision, performance management, and professional development support.

• Intake, Assessment and Service Coordination

Experience managing complex intake, triage, psychosocial assessment, case allocation, and care coordination processes. Ability to ensure timely access to services and effective management of client pathways across multiple service systems.

• Cultural Responsiveness and Humility

Strong commitment to cultural safety, cultural humility, and human rights principles. Ability to reflect on personal practice and adapt service delivery to meet the diverse social, cultural, linguistic, and settlement needs of clients and communities.

• Stakeholder Engagement and Partnership Development

Highly developed capacity to build and maintain effective relationships with health, mental health, community services, government agencies, multicultural organisations, and community groups to improve client outcomes and service integration.

• Client Advocacy and Social Justice

Demonstrated understanding of advocacy, equity, social inclusion, and social justice frameworks. Ability to support individuals and families to navigate complex systems and access appropriate services and resources.

• Interdisciplinary Collaboration

Experience working effectively within multidisciplinary teams, contributing to case reviews, shared care planning, risk management, and collaborative decision-making to achieve positive recovery outcomes.

• Communication and Documentation

Exceptional written and verbal communication skills, including report writing, case noting, care planning, stakeholder communication, and presentation skills. Ability to communicate effectively across cultures and professional disciplines.

• Quality, Compliance and Service Improvement

Knowledge of relevant legislation, accreditation standards, data management, and reporting requirements. Ability to monitor service quality, support continuous improvement initiatives, and contribute to program evaluation and organisational planning.

• Resilience and Complex Case Management

Demonstrated resilience and sound professional judgement when working with individuals experiencing significant psychosocial complexity, including mental illness, trauma, family violence, social isolation, housing instability, and other forms of disadvantage.

KEY DUTIES & RESPONSIBILITIES

Leadership and Team Management

• Lead, manage and supervise a team of multicultural Recovery & Wellbeing Workers across the Culture in Mind (CiM) and Commonwealth Psychosocial Support Program (CPSP).
• Facilitate regular case reviews, reflective supervision, and operational team meetings.
• Manage rosters, resources, and workflows to ensure effective service delivery and responsiveness to client demand.
• Lead a team to deliver high-quality, culturally responsive psychosocial support to clients experiencing complex mental health and social needs.
• Manage workflow effectively within a fast-paced environment while maintaining oversight of risk management and service quality.

Clinical Practice and Client Care

• Maintain a small caseload of clients with complex psychosocial needs.
• Oversee intake, triage, assessment, referral, and case allocation processes to ensure timely access to high-quality services.
• Apply advanced psychosocial practice oversight, including trauma-informed, recovery-oriented, strengths-based, and person-centred approaches.
• Provide culturally responsive care and support, demonstrating an understanding of migration experiences, acculturation, trauma, psychological distress, the impacts of COVID-19, and broader social determinants of health.
• Demonstrate a strong understanding of Queensland’s mental health, alcohol and other drug, and social care systems, particularly as they relate to migrants, refugees, and people seeking asylum.

Quality, Governance and Service Improvement

• Ensure high standards of case noting, file management, documentation, and compliance with legislative, contractual, and accreditation requirements.
• Support staff in maintaining accurate and timely case notes, care plans, service records, reports, and other required documentation.
• Contribute to organisational planning, budgeting, reporting, and service evaluation activities.
• Contribute to service planning, implementation, continuous improvement, and evaluation within WWG’s frameworks and strategic priorities.

Stakeholder Engagement and System Collaboration

• Build and maintain effective relationships with health, mental health, psychosocial, multicultural, and community sector stakeholders across Queensland.
• Collaborate with internal and external partners to strengthen service integration and improve outcomes for multicultural communities.
• Support strategic initiatives and organisational priorities in partnership with the Manager, Psychosocial Services.

Communication and Professional Practice

• Utilise highly developed oral and written communication skills to support effective service delivery, interdisciplinary collaboration, documentation, reporting, and stakeholder engagement.
• Provide guidance and support to team members in relation to case reviews, care planning, professional documentation, and best-practice service provision.
• Represent WWG professionally and promote culturally safe, recovery-oriented, and human rights-based practice across all aspects of service delivery.

Human Resources

• Contribute to building a culture of engagement and respect
• Value cultural diversity and other individual differences in the workforce
• Comply with all EEO obligations and responsibilities. 
• Support recruitment, onboarding and offboarding for staff under your line management

Operational functions

• Participate in any organisational technology changes. 
• Participate in continuous improvement of workflow processes and procedures. 

General Responsibilities of All Staff

• Comply with the WWG’s Code of Conduct 
• Comply with confidentiality requirements of WWG, as well as the Privacy Act 1988 (Cth) regarding client information, taking particular care that the information of clients may be highly sensitive in nature 
• Comply with ethical and legal requirements of both the Commonwealth and Queensland equal opportunity and anti-discrimination laws (including the Qld Human Rights Act 2019, Anti-Discrimination Act 1991 (QLD), Sex Discrimination Act 1984 (Cth), Racial Discrimination Act 1975 (Cth), Disability Discrimination Act 1992 (Cth) and Age Discrimination Act 2004 (Cth)) by treating staff and clients with respect and without bullying and/or harassment 
• Efficient use of WWG’s resources within positional responsibility
• Comply with WWG’s Child Safe Organisations requirements

Work Health & Safety

• Comply with Work Health and Safety Act 2011 (QLD) duties by maintaining a safe working environment for yourself, ensuring you do not put yourself at risk of harm or injury 
• Maintaining a safe and supportive working environment to protect others (staff, volunteers or clients) at risk of harm or injury
• Exercise judgement about the behaviour of clients and WWG personnel to ensure they do not put themselves, any children or others at risk of harm or injury

Next Steps

To submit your application please click 'Apply Now' by the closing date.

Documents Required

• Provide copies of Blue Card and Police clearance certificate. - link: https://www.bluecard.qld.gov.au/applications/applications.html and National Police Certificate link:- https://www.police.qld.gov.au/corporatedocs/purchase/national-police-certificate/
• Copy of qualifications and professional registration if applicable
• Driver’s license

A position description is attached.