• Wesley Suicide Prevention Services Branch
• Make a difference and save lives
• full-time role
• CBD and Sylvania locations
• Flexible hours and work arrangements,
• Generous salary packaging provisions

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

Wesley Mission has long been a leader in the suicide prevention field, establishing the first Lifeline Centre in 1963. This role oversees the operations and delivery of one of Australia’s largest Lifeline call centres.

About the Centre

In 1963, while led by Reverend Dr Sir Alan Walker, Wesley Mission established the first Lifeline. Since this time, the Lifeline movement has grown significantly and is now Australia's largest national phone support services, answering over a million calls a year. As one of the 37 accredited Lifeline Australia Centres, Lifeline Sydney & Sutherland is owned and operated by Wesley Mission and supports more than 30,000 people annually through its 13 11 14 Crisis support service.

The Centre is experiencing unprecedented growth and is continuing to expand its volunteer base and its existing suite of support services within the community. The Centre is one of several programs supported and operated under Wesley Mission’s suicide prevention branch.

About the Role

The Lifeline Service Coordinator provides support to the Centre for day to day operations, community inquiries and accreditation management. Keeping the helpseeker and volunteers at the centre of all decision making, the Service Coordinator is a highly efficient and capable professional. They are able to juggle competing priorities whilst enabling continuous improvement and operational efficiencies at the Centre. The role is responsible for coordinating and supporting Crisis Supporter recruitment and training, workforce rostering, maintaining volunteer and paid crisis supporter accreditation records in addition to continuous improvement projects. The role plays a fundamental contribution towards enabling and resourcing a workforce to best meet the helpseekers needs.

Essential criteria

• demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
• drives best practise and operational efficiencies, whilst keeping the helpseeker or clients’ experience front of mind
• promotes a supportive team culture, through good communication and collaboration amongst team mates
• relates well to a range of people with sound listening and problem-solving skills
• displays emotional maturity and resilience
• experience delivering excellence in customer service
• highly organised and efficient with great attention to detail
• have high level office computer skills, including the use of Microsoft Office and a wide range database management and reporting systems
• good verbal and written communication skills including a great telephone manner.

Desirable skills/knowledge

• experience working in a community welfare or mental health setting
• experience introducing new systems/solutions to people
• experience supporting the delivery of accredited training or a Registered Training Organisation.

Remuneration

Remuneration is in accordance with the position requirements and your experience. Generous salary packaging benefits are also included in addition to superannuation.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and worker Code of Conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission, including vaccination against COVID-19. Indigenous People are encouraged to apply.

For enquiries about the role, please contact Centre Manager Jay Hannant on 0428 980 719.

A position description is attached.