Wesley Lifeforce Suicide Prevention Services Branch

• full-time role; flexible hours and work arrangements
• make a difference and save lives
• CBD and Sylvania Locations
• generous salary packaging provisions

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

Wesley Mission has long been a leader in the suicide prevention field, establishing the first Lifeline centre in 1963. Oversee the operations and delivery of one of Australia’s largest Lifeline call centres.

About the Centre

In 1963, while led by Reverend Dr Sir Alan Walker, Wesley Mission established the first Lifeline. Since this time, the Lifeline movement has grown significantly and is now Australia's largest national phone support services, answering over a million calls a year. As one of the 37 accredited Lifeline Australia Centres, Lifeline Sydney & Sutherland is owned and operated by Wesley Mission and supports more than 30,000 people annually through its 13 11 14 crisis support service.

The Centre is continuing to grow its volunteer base and its existing suite of support services within the community. The Centre is one of several programs supported and operated under Wesley Mission’s suicide prevention branch, Wesley LifeForce Suicide Prevention Services.

About the Role

The Lifeline Centre Manager is a critical leadership role within the Wesley LifeForce Suicide Prevention Services Branch, overseeing the operations of its National 13 11 14 Crisis Support Service. The role is responsible for:

• providing strategic leadership and oversight of both the Centre’s training and supervision programs

• ensuring quality support to the centres volunteers and help seekers
• leading and managing a team of Trainer Assessors, clinically trained Crisis Support Supervisors and other administration and support staff
• operational management of the Lifeline Sydney and Sutherland Centre across two office sites in both Sydney CDB and Sylvania
• developing and growing the centres service capacity, inclusive of establishing and nurturing relationships with key partners, stakeholders and funders.

Essential criteria

• relevant tertiary qualifications or experience in Counselling, Psychology, Social Work and/or Human Services Management
• demonstrated business development skills and experience
• experience delivering or overseeing training programs
• experience in leading teams with a proven ability to mentor and develop staff/volunteers
• ability to build and maintain relationships with key stakeholders
• strong organisational and problem-solving skills
• highly developed interpersonal skills with excellent written and oral communication
• ability to work independently and as part of a team, managing time honestly, flexibly and appropriately
• good computer literacy skills, ability to maintain accurate statistical and evaluation data
• cultural awareness and sensitivity
• current driver’s licence.

Desirable criteria

• Certificate IV in Training & Assessment, or willingness to obtain
• experience in managing volunteers
• experience working in mental health and suicide prevention
• not for profit or cause related management experience.

Remuneration

Remuneration is in accordance with the position requirements and your experience. Generous salary packaging benefits are also included in addition to superannuation.

For inquiries about the role, please contact James Bell on 1800 100 024.

A full Position Description is attached below.

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.