• Out of School Hours Care
• Location: Ermington
• Full-Time - SCHADS Level 3 ($38.65 - $41.45)

At Wesley OOSH, we believe the way we operate matters just as much as the care we deliver. Here, you will work alongside senior leaders who believe leadership and integrity should define how OOSH is run. This is a role with real responsibility at the heart of our organisation, where your judgement, professionalism and presence will directly shape how families experience Wesley OOSH.

About the role

As the Administration Assistant, you will be the first point of contact for families and the voice of Wesley OOSH. You will manage enquiries, support enrolments, oversee CCMS processes, and handle accounts and payments across our services. This role requires someone who is organised, calm under pressure, and confident working independently while embedded within a high-performing leadership team.

You will work closely with the Head of OOSH and the wider management team, contributing to important operational conversations and ensuring families experience professionalism and care at every interaction. This is not a task based administration role. It is a position of trust, responsibility, and influence within a growing portfolio of 14 services.

You will have autonomy in your work and the expectation to manage your responsibilities without daily direction, while being supported by a committed team focused on strengthening our sector and delivering excellence across Wesley OOSH.

What we are looking for

We are seeking a bright and warm professional who understands that every interaction with a family matters. You are someone people instantly trust. You bring genuine care, strong customer service expertise, and the ability to remain calm and composed under pressure.

You are organised and self directed. You do not wait to be managed and you take ownership of your responsibilities. You understand the importance of accuracy when working with accounts, payments, and CCMS, while never losing sight of the human experience behind each enquiry.

You enjoy working closely with a leadership team, contributing to meaningful conversations, and being part of a group committed to strengthening our sector and supporting families well.

Demonstrated behaviours

• Exceptional customer service presence, warm, professional, and confident in every interaction
• Ability to remain calm and measured when handling sensitive conversations or financial matters
• Strong organisational skills and attention to detail, particularly when managing accounts, payments, and CCMS processes
• Confidence working independently without requiring constant direction
• Sound judgement when responding to family enquiries and knowing when to escalate matters appropriately
• Reliability, ownership of responsibilities, and pride in maintaining high standards

Essential skills and knowledge

• Early Childhood Education and Care qualification or equivalent
• Sound working knowledge of the National Quality Framework and My Time, Our Place
• Minimum one year experience working in a children’s service
• Demonstrated experience coordinating or leading a team
• Ability to plan, implement, and review high quality programs
• First Aid, Asthma and Anaphylaxis qualifications
• Knowledge of workplace health and safety
• Current Working with Children Check
• Completion of approved Child Protection Training
• Current driver’s licence
• Strong organisational skills with the ability to prioritise and meet deadlines
• Well developed written and verbal communication skills
• Proficient computer skills including Microsoft Office and QikKids
• Willingness to work split shifts as required

What we offer

• Salary and conditions in line with the Children’s Services Award at Level 6.1
• Generous salary packaging through AccessPay to increase take home pay
• Educational Assistance Scheme including fee reimbursement and study leave
• Fitness Passport with discounted access to gyms and pools across NSW
• Blue Light Card discounts across retail, travel, and entertainment
• Employee Assistance Program offering confidential counselling, wellbeing, financial, and legal support
• Ongoing professional development and leadership support
• The opportunity to work within a values driven organisation that invests in its people

About us

For over 25 years, Wesley Out of School Hours Care has created safe and consistent environments for children and dependable support for families. As part of Wesley Mission, a long standing not for profit organisation with more than 200 years of service, we operate with strong governance and clear standards.

Wesley OOSH operates 14 services across Sydney and the Central Coast. We work closely with schools and families and expect professionalism, accountability, and care in how we run our services. Our programs are guided by My Time, Our Place and grounded in the belief that every life matters.

We are building a strong portfolio and we are deliberate about who joins our team.

Wesley Mission is committed to diversity and inclusion and welcomes applications from people of all backgrounds and social demographics. Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued. Aboriginal and Torres Strait Islander people are encouraged to apply.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number).