Celebrating 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

It is an exciting time, as we are prepare for growth within our organisation after being awarded a brand new contract with the Commonwealth Department of Education, Skills and Employment to deliver Employment Services in Victoria.

The Role:

The Customer Experience Consultant (CEC) is the first point of contact and a welcoming voice for our customers. The CEC forms an integral part of the Customer Engagement Team, communicating with customers daily in order to provide a game changing service.

This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.

About you:

• Proven experience of working within a Customer Centric environment
• Previous customer service experience
• Demonstrated qualities of empathy, integrity and compassion
• The ability to work independently as well as within a team environment
• Excellent communication and interpersonal skills
• High attention to detail in a high pressured environment
• Knowledge and experience working with Microsoft Office
• Ability to work on a rotating roster between 6am and 8pm
• Results driven, consistently achieving results, even under tough circumstances
• Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
• Able to manage conflict
• You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
• Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
• Hold a current driver’s license
• Fully vaccinated against COVID 19

Why WISE?

• Join a growing organisation making a difference in the community
• Competitive salary including not-for-profit salary packaging
• Company mobile phone and laptop
• Reward and recognition initiatives and ongoing learning and development
• Access to exclusive benefits and discounts from leading retailers
• Access to a diverse range of employee benefits

If you are interested, don't wait. Apply now and send us your CV and covering letter. Include where you live.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our recruitment team at [email protected] using the subject line: Customer Experience Consultant enquiry via EthicalJobs.

Here at WISE, we actively encourage and welcome applications from candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal candidates.