FEMALES ONLY.

Please note that the Women’s Housing Company has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) and therefore we are seeking applications from suitably qualified females only.

About the organisation

The Women’s Housing Company (WHC) is a specialist provider of housing and homelessness services to women with and without children, and a Tier 1 Community Housing Provider. With almost 40 years of history, experience, and commitment, the WHC has grown and expanded its services to provide crisis, transitional, social and affordable housing across Sydney, the Hunter and Coffs Harbour.

Our vision is: “Empowering women to improve their lives through the provision of housing that is affordable” driven by our values of collaboration, integrity, courage, respect and focus.

Find out more about the work we do: womenshousingcompany.org.au.

We currently have a fixed term opportunity of 6 months available at the WHC, with possibility of extension past this period.

WHAT WE OFFER

• Competitive remuneration and salary packaging potential, including meals and entertainment benefits
• A great rewards program including a day off on your birthday and regular well-being sessions
• Flexible working arrangements to support your work-life balance
• Supportive, friendly and values driven team environment and culture
• Ongoing commitment to your Professional Development
• Independent confidential counselling service
• Long service leave accessible after 5 years
• Surry Hills office, located a short 5-minute walk from Central Station

ABOUT THE ROLE

The Housing Services Manager is a member of the WHC senior management team and responsible for the delivery of strategic objectives and business priorities inclusive of tenancy, access and demand and customer service.

You will enjoy reporting directly to Chief Executive Officer whilst working collaboratively with all areas of the organisation. You are a leader committed to a client centred approach, excellent customer service, building agile teams, and ensuring every effort is made to support successful tenancies.

Note this role is currently a fixed term opportunity of 6 months with the possibility of extension past this period.

YOUR KEY RESPONSIBILITIES

• Lead an experienced housing services team focused on delivering services that meet the evolving needs of clients through a culture of excellent customer service and commitment to quality client outcomes
• Guide and coordinate an environment of innovation, continuous improvement, service delivery evaluation and customer satisfaction
• Demonstrate dynamic planning, insightful reporting, and change management as you operationalise the strategic plan through business planning with your team
• Judiciously oversee and manage tenancy and access and demand processes including rent reviews, arrears, and vacancies to meet or exceed KPIs
• Develop, manage, implement and review partnership agreements and contracts
• Maintain and improve the housing risk and compliance frameworks by ensuring safety systems are embedded throughout the Housing Services teams and that national registration is maintained
• Work closely and collaboratively with the Community Engagement and Partnerships Manager and Property Services Manager in the delivery of joint KPIs and business priorities, focusing on continuous service improvement

ESSENTIAL CRITERIA

• Degree in Business, Social Science or other similar discipline
• At least 5 years senior management experience
• Thorough knowledge of social housing policy and programs and their application in community housing
• Excellent interpersonal and stakeholder management skills
• Analytical and research skills including report writing
• NSW Driver’s license
• Mandatory National Criminal History Check

NEXT STEPS

To apply for this position, please submit your resume and a cover letter addressing the selection criteria, describing your experience, passion, and ability to be successful in this position.

For a copy of the full position description please contact Karen Booth at [email protected], using the subject line: Housing Services Manager enquiry via EthicalJobs.

Only shortlisted candidates will be contacted.

*It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid National Police Check, a Working with Children Check and be fully vaccinated against COVID-19