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Gatekeeper

cohealth

cohealth is one of Australia's largest community health organisations delivering a range of health and support services across Melbourne's CBD, northern and western suburbs.

cohealth's mission is to strengthen the community and make a difference to the lives and wellbeing of people, particularly of those who experience stigma and the risk of marginalisation. We create impact through a powerful combination of advocacy, innovation in service delivery, and partnership with consumers, communities and other stakeholders.

With over 30 sites cohealth provides a range of vital local health and support services including medical, dental, allied health, mental health, and counselling, and many specialist health services. More information about cohealth is available on our website www.cohealth.org.au.

Staff enjoy being part of a supportive environment with strong leadership and a collegiate and communicative approach. A not for profit organisation built on strong values, cohealth's commitment to all staff and volunteers is to ensure a positive and supportive work environment.

cohealth is an equal opportunity employer that offers generous salary packaging and the opportunity to undertake professional training and development opportunities. Aboriginal and Torres Strait Islander people and those who speak languages other than English are encouraged to apply.

Position summary

The Gatekeeper is primarily responsible for client reception, registration, appointment scheduling, data entry and other day-to-day functions across multiple cohealth sites. They are the first point of contact (both face to face) for most clients who access care at cohealth.

Position responsibilities

  • Check reasons for clients visiting clinic - effective communication
  • Taking clients temperature via infrared gun (checking for fever above 38 degrees or history of fever)
  • Handing out PPE to clients coming into Clinic
  • Redirecting anyone with fever cold and flu
  • Take details from client to arrange an appropriate appointment
  • Accurate data entry and scheduling of appointments

Position requirements

  • Relevant experience in the healthcare sector
  • Working with Children's Check (WWCC)
  • Police Check
  • Current Victorian Driver's License

Key selection criteria

  • Advanced interpersonal skills and ability to support others with day to day problem solving
  • Ability to manage varied high priority tasks within limited time frames
  • Experience and demonstrated understanding of health and community services and resources available to clients

If you have experience in areas of AOD or community Mental Health, your application will be highly regarded.

Our principles

Our work is informed by human rights based principles which include:

Participation: We work to improve access to our services by creating opportunities for active and meaningful participation.

Accountability: We have strong systems that are open and transparent and we actively encourage and respond to feedback. Non-discrimination and attention to vulnerable groups: We work with the most disadvantaged people to improve their health and wellbeing.

Empowerment: We work alongside a strong and well-connected community that is supported to have a voice. Linking practice to human rights standards: Our work promotes and protects the rights of staff, consumers and the wider community.

We require all employees to perform in a way that is in line with these principles.

To apply for this job click Apply Now & enter ref code: 5340908.

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