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Client Services Officer

  • Innerspace Drug Safety Services
  • Part time Ongoing (0.61 FTE - 23.5 Hrs per week)
  • Collingwood location

Make a difference to the lives of others!

So why cohealth?

At cohealth, we're passionate about human rights and health equity. We strive to have a workforce that reflects the diversity of the community we're serving, as we know that makes us a stronger and better performing organisation. We value people of all experiences and identities, including all cultural backgrounds, faiths, gender identities, sexualities and abilities. Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. We're committed to enabling staff's full participation through promoting workplace flexibility and the provision of reasonable adjustments for staff that require modifications.

About the Role

The CSO will be responsible for client reception, registration, arranging client appointments, data entry and other associated functions as directed by the Team Leader/Line Manager.

This is a generalist role responsible for the reception and waiting area and providing assistance to the full range of clerical and administrative functions for cohealth including the provision of high quality Oral Health, Medical and Allied Health services; high standards of customer service when responding, administration and teamwork are required .

Your daily duties will be diverse however, will include:

  • Promptly respond to enquiries from clients and visitors whether face to face or by telephone in a professional and courteous manner. Respect language differences, cultural beliefs and practices;
  • Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed the required documentation prior to their appointments;

Appointment making and changing

  • Participate in efficient oral and medical emergency triage processes;
  • Ensuring appointment books are at capacity as directed by Team Leader/Manager;
  • Proactively work with the team to optimise the use of clinician time;

Client records management (electronic and paper based)

  • Responsible for the management of the client record in accordance with cohealth Policies and Procedures;
  • Client Registration using client software;
  • Maintaining electronic files, scanning of relevant correspondence to support a ‘paperless' system;

Finance: Income and Debtors

  • Checking Medicare for correct item number and individual service provider selection prior to processing all accounts;
  • Batching, reconciling and resubmissions;
  • Monthly activity and financial reconciliations;

Site and daily Waiting Room Management:

  • Open and close premises at the start and end of each day;
  • Manage reception, waiting areas including ensuring the waiting room and other client areas

You will need:

  • Experience with face to face customer service
  • Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds, throughout their journey with cohealth
  • Enjoys working within a dynamic, fast paced team environment
  • Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing and Medicare payment systems
  • Demonstrated experience and skills with standard computer software applications including Microsoft Outlook (medium-intermediate proficiency) Microsoft Word & Excel (basic-intermediate proficiency), and patient/ client management systems

For more information please see Position Description attached.

Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions (including provision of a valid Working with Children Check clearance number and criminal record history check).

How to apply

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