• Full time, ongoing opportunity based in Campbelltown, NSW 
• Attractive Pay (SCHADS 3B) + 11% Super + Salary Packaging + 17.5% Leave loading
• A rewarding career with a nationally recognised provider of mental health and disability services

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and peoplewho identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

We are seeking an Intake and Registration Officer to join our supportive team here at Wellways Australia. If you enjoy a fast paced environment and love talking to people, we have the perfect job for you!

About the program

Wellways Australia is the first point of contact for all Australian Government Carer Gateway funded services across Queensland, aiming to help carers access practical information and advice and connect with services in their local area. Carer supports and services are delivered using a network of local Carer Gateway regional service providers Carers and those who provide a caring role to someone in their life who has a disability, mental health issue, chronic health condition, terminal illness or are frail aged.

Shift times available are Monday to Friday between the hours of 9am to 7pm for a 7.6 hour shift …..lots of options to suit your personal commitments and way of life with your weekends free to enjoy!

About Your Next Exciting role

Working as our Intake and Registration Officer, you will be responsible for undertaking intake and registration services for carers accessing support provided by the Carer Gateway across Queensland. Your primary focus in this role, will be to work with carers mainly over the phone, to access information and complete the intake and registration process.

Reporting to the Team Leader, you will work under limited direction to support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement.

Your warm and caring nature will assist in creating an environment which carers will find welcoming, real and inclusive, whilst you develop support relationships with carers which are positive and are built on Wellways values.

To be successful in this role:

• Support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement
• Provide Intake and Registration services to carers as outlined in the Carer Support Framework
• Ensuring the service approach incorporates the following service principles: Carer Focussed, Practical and Flexible, Inclusive
• Creating an environment which carers will find welcoming, real and inclusive
• Develop support relationships with carers which are positive and are built on Wellways values

You will also need:

• Contact Centre or high volume customer service experience
• Qualifications and experience working in mental health, community services, allied health or carer/family peer positions
• Demonstrate a strong understanding of mental health and services
• Skills in conducting psychosocial and risk assessments
• Demonstrate skills and experience working with Carers or participants in mental health services
• Appropriate IT skills
• Current valid Driver's License and the ability to undertake travel for the role
• Current Working with Children Check
• NDIS Workers Screening Check
• Right to Work within Australia
• Satisfactory National Police Records Check (within 12 months)
• NDIS Worker Orientation Module Certificate - Free online course

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Lauren Martin on [email protected], using the subject line: Intake & Registration Officer enquiry via EthicalJobs - (07) 2111 7125

Please click here for a copy of the position description.

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.