• Full Time or Part Time

We’re a fast growing, purpose driven team, and we’re looking for someone who is motivated, reliable, eager to learn, and ready to build a career in administration and healthcare.

We are looking for someone seeking a stable, longer term role with greater responsibility and consistency within a growing healthcare team. Previous administration, medical reception, or fast paced customer service experience will be highly regarded.

We are a growing and evolving healthcare business, so this role suits someone adaptable, reliable, proactive, and comfortable learning new systems and processes as the company grows. You’ll thrive here if you enjoy taking initiative, embracing change, and being part of a team building something meaningful long term.

What the Role Is:

You’ll join our friendly admin team at our Queanbeyan office, working closely with our clinicians and practice manager to make sure everything runs smoothly for our patients.

You’ll be trained in all areas of medical administration, from scheduling and invoicing to patient communication and telehealth coordination.

Full time / Part time opportunities available.

We will provide training and support. We are looking for reliability, initiative, care for patients and a willingness to learn.

You’ll be responsible for:

• Answering telephone / email queries from patients, referrers and clinicians.
• Scheduling appointments, intake and coordinating telehealth sessions.
• Patient invoicing, receipts and processing payments / Medicare rebate follow-up.
• Maintaining electronic medical records (using our platform, e.g., Halaxy) and ensuring patient confidentiality and compliance with privacy/health regulations.
• General admin tasks: managing referrals, preparing clinician letters, liaising with clinicians and support staff, assisting with basic office operations.
• Being part of the team, helping ensure our service is smooth, professional and compassionate.

You Are / You Bring:

Prior medical/health administration experience is preferred but not essential. We are looking for the right attitude, reliability, and willingness to learn.

You’ll be a great fit if you’re:

• Able to commit to consistent hours in a professional office environment
• Friendly, reliable, and love helping people
• Able to commute to our Queanbeyan office
• Tech-comfortable — you can learn new systems quickly (we’ll train you)
• Organised and detail-oriented (you like ticking things off)
• Keen to grow and build a career, not just clock in and out
• If you’ve worked in retail, hospitality, or customer service - perfect. That experience translates well here.

Nice to Have (but not required):

• Some admin or customer-service experience (even in retail/hospitality) is a bonus but not essential
• Interest in healthcare or telehealth environment is desirable
• Passionate about mental health and helping people access care
• Basic familiarity with electronic systems (e.g. MS Office / Google Workspace

What We Offer:

• Purpose: Everything you do helps people access mental health care.
• Stability: Beautiful Heritage Office In Queanbeyan (free parking!), working Monday to Friday — no weekends, no night shifts.
• A supportive team culture – you'll be mentored and given opportunities to grow
• Positive culture: We are professional, kind and team oriented. We care about patient experience, doing the work properly and supporting each other.
• Competitive Pay: Competitive hourly rate plus superannuation. Higher rates apply for candidates with strong relevant administration, medical reception or healthcare experience.
• Real career path: We’ll train you in medical administration, privacy, and telehealth.

next steps

To submit your application, please click ‘Apply Now’ by the closing date.