As a key member of the Fundraising team, the Supporter Care Coordinator is often the first voice or face a Wayside Chapel supporter connects with. This role delivers warm, responsive, best-practice care across every touchpoint, playing an essential part in how supporters experience our mission day to day.

ABOUT THE ROLE

• Build genuine relationships with supporters and fundraisers, ensuring every interaction reflects the values of the Wayside community and brand
• Manage inbound enquiries for cash supporters and regular givers
• Thank and welcome supporters across all areas of fundraising, including coordinating volunteers to help make these calls, particularly during the Christmas period
• Deliver exceptional supporter experiences across phone, email, and in-person interactions
• Coordinate regular giver onboarding, support retention campaigns, and mass impact reporting 

ABOUT YOU

• You've spent a couple of years building great relationships with customers or supporters, whether in a donor care, sales, or customer service setting
• You thrive on variety, as one moment you're on the phone welcoming a new supporter, the next you're supporting a community fundraising event, and after that you're troubleshooting a payment decline or a supporter concern.
• Superior customer service skills, high degree of empathy and ability to represent Wayside Chapel in a professional manner at all times
• A champion for needs of all supporters
• Experience using a CRM system (e.g. Salesforce) with confidence

ABOUT WAYSIDE

Wayside Chapel has provided unconditional love, care and support to the most marginalised people on and around the streets of Sydney since 1964. Our mission is to create a community with no ‘us and them’, and address underlying issues of inequality, wellbeing and loneliness. From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect and love at the heart of what we do. Every day, we walk alongside people facing homelessness, addiction, mental health challenges and isolation. We provide care that is trauma informed, respectful and human.

WHAT’S IN IT FOR YOU?

• Five weeks’ annual leave 
• Flexible/hybrid working options 
• $15,900 of your annual salary tax-free through generous NFP salary packaging 
• Paid cultural and ceremonial leave for First Nations employees 
• Cultural loading allowance 
• Employee Assistance Program – free, confidential counselling service 
• Wayside is a registered portable long service leave employer  

How to Apply

To apply, submit your resume and a brief cover letter outlining your relevant experience and why you're passionate about this opportunity.

For any questions about this role, please email [email protected] using the subject line: Supporter Care Coordinator enquiry via EthicalJobs.

Wayside is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Before an offer of employment, candidates will be required to complete the pre-employment checks, including reference checks and a background check.