• Multiple full time maximum term positions up to 12 months
• Salary range: $78,719 - $94,151 (pro rata) plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role

Legal Help has an exciting new opportunity to join our growing Client Intake and Information team as Intake Specialist.  We are seeking highly motivated individuals to help us in providing responsive, high-quality assistance to our clients either via phone, webchat or in person. 

The role involves providing a welcoming entry point to Legal Help, and through using your client service skills, considerately diagnosing legal issues to provide the service they need.  You will provide information on a wide range of legal matters and refer clients to qualified lawyers for legal advice, or to other non-legal services depending on their situation.  You will also contribute to continuously improving our ways of working as our service model evolves.     

Our team strongly values diversity.  Whether you are currently undertaking legal studies, have worked in complex helplines and service delivery or have had a long career in the legal sector, this is a great opportunity to be part of a unique team that provides vital support to our community. 

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you

As our ideal candidate, you will:

• Have strong interpersonal skills and an ability to build rapport.
• Communicate effectively with clients to sensitively identify legal matters, assess and address their needs and provide a positive experience.
• Thrive working as a team and collaborating to deal with challenges and solve problems.
• Be courageous and resilient.
• Understand the key challenges faced by vulnerable people and groups in accessing legal services.
• Have knowledge of legal, community and welfare organisations and understand referral practice.
• Be able to work autonomously under limited supervision and balance priorities.

It will also be highly regarded if you have:

• Prior experience in high-volume service delivery.
• Prior experience working as a Registrar, Paralegal or Legal Assistant.
• Volunteered/worked at community legal centres.
• Are proficient in another language.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid

We provide legal representation to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club(and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
• Access to discounted Private Health Insurance

How to apply

To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Pawan Nanthakumar, Team Leader, Client Intake on (03) 9606 5316 or [email protected] using the subject line: Intake Specialists enquiry via EthicalJobs.

No agency applications will be accepted.

Other relevant information

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.